Job Title
Senior Amazon Marketplace Operations Manager
Reporting To
Amazon Business Head
Location
Neb Sarai, South Delhi (On-site)
Role Objective
Support the Amazon Business Head by independently managing the day-to-day operations of SOFTSPUN's Amazon marketplace business, ensuring smooth execution across catalogue management, inventory coordination, account health, product launches, reporting and cross-functional follow-up.
This is an execution-focused role and does not involve ownership of Amazon advertising strategy, which is managed by the internal advertising team.
Key Responsibilities1. Marketplace Operations
- Ensure smooth day-to-day running of the Amazon account.
- Monitor Account Health, Voice of Customer and Performance Notifications.
- Resolve listing suppression and stranded inventory issues.
- Track reimbursements and Amazon claims.
- Monitor policy changes and ensure compliance.
2. Catalogue Management
- Create new ASINs.
- Update existing listings.
- Coordinate image uploads.
- Upload A+ Content.
- Update Brand Store.
- Improve catalogue quality.
- Resolve listing errors and variation issues.
3. Inventory Planning
- Daily inventory monitoring.
- Identify fast and slow moving SKUs.
- Coordinate replenishment with Production and Warehouse.
- Prevent stock-outs.
- Track ageing inventory.
- Monitor FBA inventory levels.
4. New Product Launch Support
- Coordinate product launches.
- Ensure all content is ready before launch.
- Verify catalogue accuracy.
- Monitor launch performance.
- Coordinate inventory availability.
5. Sales & Operations Coordination
- Coordinate with:
- Production
- Warehouse
- Dispatch
- Accounts
- Customer Service
- Advertising Team
- Follow up until tasks are completed.
6. Amazon Advertising Coordination
- Work closely with the Ads team.
- Share inventory updates.
- Inform Ads team about launches.
- Pause campaigns when inventory is low.
- Review weekly advertising reports.
7. Reporting & MIS
Prepare daily and weekly reports on:
- Sales
- Inventory
- Top Sellers
- Slow Movers
- Buy Box %
- Account Health
- Returns
- Customer Ratings
- Voice of Customer
- Listing Suppressions
- Stock-outs
- Competitor Pricing
8. Customer Experience
Monitor:
- Reviews
- Negative feedback
- Return reasons
- Customer complaints
- Product quality issues
Coordinate with relevant teams to resolve root causes.
9. Competitor Monitoring
Track competitor:
- Pricing
- Promotions
- New launches
- Best Sellers
- Ratings
- Reviews
Recommend action plans to the Amazon Business Head.
Key Performance Indicators (KPIs)
- Zero listing suppressions pending beyond 24 hours.
- Stock-out percentage.
- FBA inventory health.
- Catalogue quality score.
- Buy Box percentage.
- New listing turnaround time.
- Account Health Rating.
- Returns and customer complaint trends.
- Timely completion of assigned projects.
- Accuracy of daily and weekly MIS.
Desired Candidate
- 3–6 years of Amazon Seller Central experience.
- Strong knowledge of Amazon catalogue management.
- Experience handling FBA inventory.
- Understanding of Amazon account health and policies.
- Good Excel skills (Pivot Tables, XLOOKUP/VLOOKUP, basic reporting).
- Excellent follow-up and coordination skills.
- Detail-oriented and highly organised.
- Able to manage multiple tasks simultaneously.
Compensation
CTC: ₹8–12 lakh per annum
Why Join SOFTSPUN
- Work with one of India's leading microfiber brands.
- Learn directly from an experienced Amazon leadership team.
- Opportunity to manage a large and growing marketplace operation.
- Excellent long-term career growth within the organisation.
How to Apply
Interested candidates should email their application to [Confidential Information] with the subject:
Application – Senior Amazon Marketplace Operations Manager
Please include the following information:
- Updated Resume (PDF)
- Current Company
- Current Designation
- Current CTC
- Expected CTC
- Notice Period / Earliest Joining Date
- Current Residence
- Approximate One-way Travel Time to Neb Sarai, South Delhi
- Total Years of Amazon Seller Central Experience
- Approximate Annual Amazon GMV Managed
- Number of ASINs Managed
- Approximate Monthly Amazon Advertising Budget Coordinated (if applicable)
- Experience with FBA Inventory Management (Yes/No)
- Experience with Catalogue Creation & Listing Optimisation (Yes/No)
- Experience with A+ Content & Brand Store (Yes/No)
- Experience with Amazon Account Health & Policy Compliance (Yes/No)
- Experience with Helium 10, DataHawk or similar marketplace tools (if any)
- Excel proficiency (Pivot Tables, XLOOKUP/VLOOKUP, Power Query, Dashboards)
- Team size worked with or coordinated
- Briefly describe your three biggest achievements in your current or previous role (include measurable results wherever possible).
Only candidates with hands-on Amazon Seller Central experience and strong marketplace operations knowledge will be shortlisted.
