Senior Air Ticketing Executive

Job Title: Senior Air Ticketing Executive (GDS Amadeus/Sabre/Galileo)

Location: Holiday Specialist, 45, Phase 2, Badli Industrial Area, Samaypur Badli, Delhi 110042

Employment Type: Full-Time

Experience Required: Minimum 5 Years

Salary: 35,000 45,000 per month

About the Company:

Holiday Specialist is a growing travel and tourism company focused on delivering seamless, well-managed, and high-quality travel experiences. We specialize in both domestic and international travel solutions, ensuring operational accuracy, cost efficiency, and a strong customer experience across all services.

Role Objective:

We are seeking a highly skilled and detail-oriented Senior Air Ticketing Executive to manage end-to-end ticketing operations. The ideal candidate will have strong expertise in both international and domestic air travel, along with a deep understanding of Global Distribution Systems (GDS). This role requires accuracy, problem-solving ability, and the capability to handle complex travel requirements while ensuring compliance with global aviation standards.

Key Responsibilities:

Reservations & Issuance:

- Manage domestic and international flight bookings, including complex and multi-city itineraries

- Handle complete reservation processes using GDS platforms such as Amadeus, Sabre, or Galileo

Ticketing & Re-issuance:

- Perform ticket issuance, revalidation, re-issuance, cancellations, and modifications

- Handle manual fare calculations for date changes, route changes, and special booking scenarios

Fare Optimization:

- Identify and secure the most cost-effective fares using published, private, and corporate fare structures

- Ensure competitive pricing while maintaining service quality

Refund Management:

- Process cancellations and refunds in accordance with airline policies and applicable rules

- Maintain accuracy to avoid financial discrepancies or penalties

Documentation & Compliance:

- Verify travel documentation including visa requirements, transit rules, and health regulations before final issuance

- Ensure adherence to airline fare rules, ticketing policies, and industry regulations

Problem Resolution:

- Act as a key point of contact for resolving ticketing issues, discrepancies, schedule changes, and urgent travel disruptions

- Handle escalations efficiently and provide timely solutions

Vendor & Airline Coordination:

- Maintain professional coordination with airline representatives and consolidators

- Secure waivers, resolve operational challenges, and ensure smooth ticketing processes

Operational Accuracy:

- Maintain high accuracy in bookings and transactions to avoid errors, losses, or debit memos

- Keep proper records of all ticketing activities and updates

Required Skills & Qualifications:

- Minimum 5 years of hands-on experience in air ticketing within a travel agency or tour operator

- Strong working knowledge of GDS systems such as Amadeus, Sabre, or Galileo

- In-depth understanding of international and domestic fare rules, routing, and ticketing procedures

- Knowledge of IATA guidelines, BSP processes, and airline ticketing standards

- Ability to independently handle re-issues, refunds, and complex itineraries

- Strong attention to detail and accuracy in all transactions

- Good communication skills for coordination with airlines, vendors, and internal teams

- Ability to work in a fast-paced environment and manage high-volume requests

Preferred Qualifications:

- Certification from IATA (International Air Transport Association) or any recognized travel institute will be an added advantage

- Experience in handling international travel and corporate ticketing requirements

- Familiarity with multiple airline systems and fare structures

What We Offer:

- Professional and structured working environment

- Opportunity to work on complex international travel operations

- Growth opportunities based on performance and expertise

- Exposure to real-time ticketing challenges and industry practices