Senior Admissions Counselor B2C

Job Title: Admission Counsellor

Location: Gurugram, Haryana

Job Type: Fulltime 

About : Masters Union Founded in 2020, Masters Union is a new-age, industry-led university focused on business, technology, engineering, and entrepreneurship. Built around learning by doing, the institution combines academics with real-world projects, startup building, and global exposure, with the ambition of becoming one of the world's top business schools and multidisciplinary universities over the next two decades. Today, Masters Union has nearly 3,500 students across undergraduate, postgraduate, and executive programs, with almost half being experienced professionals. Spread across nearly 5 lakh square feet in Gurgaon and Manesar, the institution houses the PwC Center for Generative AI, a Bloomberg Lab, Gurgaon's premier maker space, AI and robotics infrastructure, advanced bioengineering workshops, and startup incubation spaces, while also expanding into areas such as bioengineering and genetic engineering. The institution is chaired by Manoj Kohli, former CEO of Bharti Airtel and former Country Head of SoftBank India. Its leadership ecosystem includes Vivek Gambhir, Pankaj Bansal, Sanjiv Bikhchandani, Amitabh Kant, and 30+ other founders, CEOs, investors, and policymakers who contribute to teaching and institution building. Masters Union's flagship postgraduate program has recorded the highest average salary among MBAequivalent programs in India, with graduates placed at firms such as Bain & Company, Boston Consulting Group, Google, and Microsoft. The institution has also built one of the country's strongest student startup ecosystems, with 10+ students pitching on Shark Tank India and 20+ students raising external funding for their ventures, alongside several successful creators and internet entrepreneurs. 

Role Description The Senior Admissions Counselor B2C is a full-time, on-site role based in Gurugram, responsible for guiding prospective students through the admissions journey and supporting enrollment targets. Day-to-day responsibilities include engaging with inquiries via calls, emails, and in-person meetings, understanding candidate goals, and providing clear information about programs, curriculum, and career outcomes. The role involves conducting one-on-one counseling sessions, organizing and attending information sessions or open houses, and nurturing relationships from initial interest to application and enrollment. The Senior Admissions Counselor will collaborate with marketing and academic teams to refine outreach strategies, maintain accurate records in CRM systems, and provide timely follow-up to ensure a positive candidate experience.

Specifically, this role will involve

• Engaging with working professionals to identify their career needs and how the program can enhance their skills in capital markets. 
•  Conducting online and offline product demonstrations, providing detailed insights into the program's features, benefits, and career opportunities.  
• Scheduling and conducting consultations and follow-up sessions with prospective students, addressing their concerns and queries.  
• Developing an in-depth understanding of the customer profile and align the program's offerings to their career aspirations.  
• Handling objections, provide solutions, and negotiate program fees to close sales and generate revenue.  
• Consistently achieving weekly and monthly sales targets while maintaining a high level of customer satisfaction.  
• Building and nurturing a strong sales pipeline, managing prospects effectively through the entire sales cycle.  
• Staying up-to-date with the program's developments and sales techniques to continuously exceed targets.  
• Building relationships with key decision-makers to ensure a seamless sales process

Ideal candidate will have:

• Proven experience in inside sales, Admission Counselor, particularly in a B2C environment. 

 • Strong track record of meeting or exceeding sales targets. 

 • Experience working with professionals, with an understanding of their learning needs and career aspirations.  

• Knowledge of sales tools (CRM systems) to track leads and manage the sales pipeline. 

 • Excellent communication skills, both verbal and written, in English and the regional language(s). 

 • Ability to build trust and rapport with working professionals. 

 • Highly enthusiastic and motivated to work towards achieving and exceeding targets.  

• Ability to work in a fast-paced, dynamic, and results-oriented environment.  

• Confident with strong presentation and negotiation skills.  

• Strong time management skills and the ability to multitask and prioritize effectively.  

• Willingness to work six days a week.