Senior Admissions Counsellor - Study Abroad

RESPONSIBILITIES & DUTIES

• Engage with assigned leads and promptly initiate contact through the auto dialer system.

• Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs.

• Build rapport, credibility and establish trust with leads through effective communication and active listening.

• Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads.

• Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process.

• Maintain accurate records of lead interactions and follow-up activities in the CRM system.

BASIC ELIGIBILITY CRITERIA • Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company. • Min Graduation is required. • Previous experience working a 6-day work week. • Currently working in the capacity of an individual contributor. • Proven track record of meeting targets in the existing company. SKILLS • Excellent verbal communication skills with an emphasis on fluency in the English language. • Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. • Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. • Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements.