Senior Admission Counsellor

Job Title: Senior Admission Counsellor

Company: upGrad

Location: Noida - Sec 125

About upGrad:

Asia's largest Learning & Skilling company offering programs in Data Science, ML, Product, MBA, Digital Marketing, etc. Focused on high-quality, accessible education.

Role Summary:

Drive lead engagement, qualify prospects, build trust, and schedule Video Counselling (VC) sessions for Admissions Counsellors. Act as the first touchpoint between learners and upGrad.

Key Responsibilities:

• Call and engage assigned leads via auto-dialer
• Qualify interest, needs, and eligibility
• Build rapport and address learner queries
• Schedule VC sessions for qualified leads
• Coordinate with counsellors for smooth follow-through
• Maintain CRM records and follow-ups

Requirements:

• Min 2 years EdTech sales (Study Abroad is a plus)
• Graduate, 6-day work week experience
• Individual contributor with proven targets
• Strong English communication, empathy, persuasion
• Basic MS Office + CRM skills

KPIs:

• 300 mins talk time per day
• 5 VC bookings per day
• 80% lead connection rate
• Meet weekly revenue targets