Senior Account Manager

Are you passionate about driving customer success and building long-term relationships that deliver real business impact

As a Senior Account Manager at SoftwareOne, you'll play a key role in managing and expanding relationships with our customers, ensuring they receive exceptional value throughout their journey with us.

Role and Responsibilities 

• Be the primary point of contact and build and maintain long-term relationships with customers
• Proactively seek new opportunities to expand our customer
• Develop a trusted advisor relationship with customer partners and executive sponsors
• Understand customer needs and business objectives and offer the right solutions to customers
• Ensure the timely and successful delivery of our solutions
• Develop, maintain and implement an account strategy with short-/ mid-/ and long-term goals on: Account growth, Profitability, Customer retention, Customer happiness.
• Track and forecast of defined account metrics, KPIs and financials
• Demonstrates proficiency in engaging customers from IT to C-level, articulating the business value of offerings, while also communicating SoftwareOne's diverse portfolio and showcasing customer outcomes achieved through advisory, delivery, and led services

• 5+ years of professional sales experience in high-tech or service-related industry with preferred successful software sales
• Experienced selling into mid to large enterprise customers
• Shown experience in selling enterprise software products/services/solutions is a strong advantage
• Ability to establish relationships and quickly develop trust with C-level executives
• Highly motivated and results oriented
• Strong presentation, communication, organization, multitasking, time management skills
• Shown problem solving and consultative skills required

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.