Seller onboarding specialist

Global E-Commerce Onboarding Specialist

Job Description: Global Ecommerce Onboarding Specialist

Experience Required: 810 years

Location: Prabhadevi, Mumbai

About the role:

We are seeking a results-driven Export Onboarding Specialist with 810 years of experience in helping small and medium exporters expand globally via e-commerce platforms. The candidate has hands-on expertise in onboarding sellers, guiding them through compliance and documentation, and enabling them to successfully sell on international marketplaces.

Key Responsibilities:

Identify and engage with small and medium exporters to promote opportunities on global e-commerce platforms.

Assist exporters with end-to-end onboarding including account creation, documentation, and compliance require

Educate exporters on international payment systems, logistics, duties/taxes, and regulatory requirements.

Liaise with e-commerce partners (e.g., Amazon Global, eBay, Alibaba, Walmart Global, ETSY, etc.) to facilitate smooth onboarding.

Conduct training sessions/webinars for exporters to improve adoption and sales performance.

Monitor exporter performance post-onboarding and provide ongoing support for issue resolution.

Stay updated on emerging e-commerce platforms, export policies, and cross-border trade regulations.

Required Skills and Qualifications:

8-10 years of experience in e-commerce seller onboarding.

Strong understanding of global e-commerce platforms and their onboarding processes.

Knowledge of export documentation, compliance (DGFT, customs, GST, IEC, etc.), and cross-border payment systems.

Excellent communication and training skills to guide first-time exporters.

Strong problem-solving skills with ability to troubleshoot seller issues.

Experience working with government export promotion councils, trade bodies, or export-focused startups.

Exposure to B2B and B2C international marketplaces.

Ability to build trust and long-term relationships with small business owners.

What we Offer:

Opportunity to make a direct impact on India's SME export growth story.

A collaborative work culture with room for innovation and initiative.

Competitive compensation with performance incentives.