Company Description
Eurofins IT Solutions India (EITSI) is the largest IT Solutions group within Eurofins, functioning as a Global Software Delivery Center to cater exclusively to Eurofins global IT requirements. Specializing in high-quality IT solutions, EITSI focuses on next-generation Laboratory Information Management Systems (LIMS), alongside developing diverse applications like e-commerce platforms, middleware, ERP systems, and mobile applications for the Eurofins Group. Parent company Eurofins Scientific is a global leader in analytical testing services, ensuring safety, authenticity, and compliance across food, pharmaceutical, environmental, and other industries. With 61,000 staff operating in 59 countries, Eurofins performs over 450 million tests annually, supporting a safer and healthier world.
Role Description
This is an on-site, full-time Security Service Delivery role based in Bengaluru. The position entails managing service delivery processes with a focus on security services, ensuring timely delivery and high customer satisfaction. Key responsibilities include overseeing service performance, resolving delivery issues, monitoring customer feedback, and collaborating with internal teams to maintain top-tier service standards.
Qualifications
- Strong expertise in Service Delivery Management and Service Delivery processes
- Excellent Analytical Skills to evaluate performance metrics and resolve issues
- Proven ability in maintaining Customer Satisfaction and managing service-related interactions
- Exceptional Communication skills to convey information clearly and effectively with teams and clients
- Experience in implementing and monitoring service-level agreements (SLAs) is a plus
- Familiarity with security service protocols and relevant certifications are an advantage
- Bachelor's degree in Information Technology, Business Administration, or related fields is preferred
