Job Title: Site Reliability Engineer (SRE) - Frontline (L1 Operations)
Summary
We are seeking a highly motivated Frontline Site Reliability Engineer (SRE) to support and enhance the reliability, scalability, and security of our production platforms. This role acts as the first line of defense for incidents, monitoring alerts, and operational tasks across multi-cloud environments.
The ideal candidate brings strong cloud operational knowledge (GCP preferred), hands-on experience with monitoring/observability tools, familiarity with SIEM/SOAR workflows, and the ability to troubleshoot distributed systems in real time. You will work closely with platform engineering, cloud operations, and security teams - including SOC- to ensure uninterrupted availability of business-critical systems.
Key Responsibilities
Incident Response & Operational Support
Serve as the primary responder for production incidents, alerts, and service interruptions.
Perform initial triage, diagnosis, and resolution of platform and application issues.
Act as PIM (Production Incident Manager) during SEV1/SEV2 incidents - driving coordination, communication, timelines, and stakeholder updates.
Ensure SLA adherence and maintain clear communication during escalations.
Handle incidents, service requests, and changes using Jira Service Management (JSM).
