Security Ops Center Analyst II

Responsible for managing and supporting Identity and Access Management operations using Microsoft Entra ID (formerly Azure AD& OKTA including user lifecycle management, SSO integrations, MFA administration, Conditional Access policies, RBAC implementation, and troubleshooting authentication issues. The role involves L2 operational support, incident handling, access governance, and security compliance activities. Microsoft Entra ID uses RBAC for delegated identity administration and supports roles such as User Administrator, Application Administrator, and Helpdesk Administrator.

• Perform user provisioning, de-provisioning, modification, and access reviews in Microsoft Entra ID.
• Manage employee onboarding, role changes, transfers, and offboarding activities.
• Create and maintain users, groups, distribution lists, and dynamic groups.
• Handle password resets, account unlocks, and identity troubleshooting.
• Support B2B guest access and external user management.
• Administer Microsoft Entra ID tenants, users, groups, and directory synchronization.
• Configure and support Hybrid Identity environments using Azure AD Connect.
• Manage tenant configurations and directory objects.
• Support identity synchronization issues between on-prem AD and Entra ID.
• Monitor synchronization health and resolve replication failures.
• Implement and manage IAM solutions using Okta.
• Configure Single Sign-On (SSO) integrations using SAML, OAuth 2.0, and OpenID Connect (OIDC).
• Manage user lifecycle including onboarding, offboarding, provisioning, and de-provisioning (SCIM, JIT).
• Integrate enterprise applications with Okta for SP and IdP initiated flows.
• Configure and maintain Multi-Factor Authentication (MFA) and adaptive access policies.
• Manage Okta Universal Directory, user profiles, and group assignments.
• Support and maintain Okta AD/LDAP integrations using agents.
• Troubleshoot authentication, SSO, and access-related issues.
• Collaborate with application and infrastructure teams for onboarding applications.
• Monitor logs, alerts, and generate reports for security and audit requirements.
• Participate in incident, change, and problem management processes.
• Ensure compliance with organizational security policies and standards.
• Provide L2 support and assist in L3 troubleshooting when required.
• Maintain documentation for IAM processes, integrations, and configurations.
• Should implement Onboading and offboarding of users using Okta workflows
• Should posses strong knowledge on Okta workflows with end-to-end configuration

• 3-4 years of experience in IAM with hands-on experience in Okta & Azure.
• Strong knowledge of SAML, OAuth 2.0, and OpenID Connect (OIDC) & IAM Operations
• Experience with provisioning technologies like SCIM and JIT.
• Working knowledge of Active Directory and LDAP integrations.
• Understanding of MFA, adaptive authentication, and security best practices.
• Basic scripting knowledge (PowerShell/Python) is a plus.Good analytical and troubleshooting skills.
• Strong communication and stakeholder coordination skills.