Security Operations Analyst

Talent500 is hiring for one of its clients.

Who are we:

Core Insurance Platforms (CIP) is Zurich's global capability responsible for building, running, and evolving core insurance technology. We set a unified, scalable operating model—covering governance, standards, architecture, service delivery, and reuse—so our business units can deliver at speed and scale.

CIP is the strategic steward of Zurich's Guidewire ecosystem, aligning platform roadmaps to business strategy while driving stability, modernization, reduced supplier dependency, and long term cost efficiency.

India delivery center is one of our global delivery and capability hub. We bring together experts in AI, engineering, analysis, quality, and architecture to deliver product & process solutions, application run services, change and transformation initiatives, and centralized platform services across both on prem and Guidewire Cloud environments. Our teams operate from multiple global delivery centers, supporting Zurich's business units worldwide.

Security Operations Analyst

Purpose:

Utilizes technical and operational expertise to support and provide recommendations to deliver effective IT services that will meet the day-to-day needs of the business.

Key Accountabilities:

Consult and recommend necessary actions for effective operational delivery of core IT Services to all business partners within own area of responsibility:

• Infrastructure
• Network
• Workplace
• Application
• Security
• Utilize technology and collaborative skills to provide design expertise for the introduction of new solutions and services in support of the Business strategy.
• Collaborates with all peers and partners (internal & external)
• Monitor systems availability/performance and takes adequate actions for problem prevention in own area of responsibility.
• Maintain methods, tools and standards to ensure service availability and performance.
• Provide technological input to implementation and operation.
• Supports business projects in planning stages to support consistent design and implementation within existing (planned) infrastructure.
• Contributes to the positive impact of the service improvement programs through effective use KPI's.
• Business Travel, as required
• Extended Hours during Peak Periods/Shift Work/Holiday Work, as required.
• Regular Predictable Attendance.
• Visibility in the Office, as required.

Additional Job Functions:

• Improves the quality of the IT service output and performance.
• Meets objectives.
• Adheres to Information Technology Infrastructure budget.
• Delivers service improvement programs successfully.

Business Accountabilities:

• Investigate and assess internal client technical issues related to assigned infrastructure scope and manage each case to a successful resolution, working in conjunction with IT colleagues and directly with internal customers where necessary.
• Provide technical expertise on aspects of the relevant infrastructure services to internal customers, advise them of appropriate actions to fulfill procedural and regulatory requirements or solve immediate problems.
• Input into project planning to ensure that requirements of own area of IT are properly addressed in projects, and project delivery is implemented correctly in own area.
• Follow defined security policies and guidelines to ensure information security and highlight any potential discrepancy.
• Document outages, errors and any other customer or service issues, administer actions to resolve service problems and perform incident, problem and escalation management for own area of responsibility.
• Adhere to budgets in own area of IT, and monitor, review and update financial information (including vendor management where necessary), to identify any anomalies or discrepancies and ensure management has access to up to date and accurate information.
• Review and analyze IT project performance using standard reporting tools and highlight discrepancies against plan.
• Undertake investigations and inspections of IT data, processes, practices and incidents in accordance with established procedure to identify potential or actual compliance issues and recommend appropriate action.
• Independently collate and analyze data using pre-determined tools, methods and formats and make recommendations in order to support the decision-making process in own area of IT.
• Assess and evaluate IT business processes to identify opportunities for improvement.

Performance Management Accountabilities:

• Model behaviors that demonstrate commitment to corporate values.
• Provide input into performance management discussions of project team members.
• Educate team members and business partners on area of technical expertise.
• Provide guidance and support for team members.
• Take action to manage own personal development and encourage others to do the same.
• Candidates should possess a foundational understanding of artificial intelligence (AI) principles and emerging technologies, including how AI can be applied to streamline processes, improve decision-making, and enhance overall operational effectiveness. The ideal candidate proactively identifies opportunities to leverage AI-driven tools and automation within their role, driving efficiency, accuracy, and scalability. A mindset of continuous learning and innovation is essential, with an expectation to stay informed on evolving AI capabilities and thoughtfully integrate them into day-to-day responsibilities where appropriate.

Contacts/Relationships:

Client Internally Focused - The job's core deliverables rely on delivering service to internal clients, usually at the line manager or employee level. May involve sharing subject matter expertise to others in the organization or supporting others in their efforts to deliver on our promise.

Required Skills:

• Candidates should demonstrate a strong working knowledge of Active Directory (ADUC), including user provisioning, group management, and access control administration. Experience managing identities and access within Microsoft Azure (Entra ID), including user lifecycle management and group-based access, is essential. Familiarity with ServiceNow for access requests, ticketing, and workflow management is highly preferred.
• The ideal candidate brings a strong focus on efficiency, continuous improvement, and an automation-first mindset—actively identifying opportunities to streamline manual processes and enhance operational scalability. Experience with scripting or automation tools such as PowerShell or Python is not required but is considered a strong advantage.

Preferred:

• Strong analytical skills.
• Customer service experience.
• Strong verbal and written communication skills.

Education and Experience:

Required:

• Bachelor's degree and 3 or more years of experience in the information technology area OR
• Zurich Cybersecurity Technician Apprentice, including associate degree and 4 or more years of experience in the information technology area OR
• High School Diploma or Equivalent and 5 or more years of experience in the information technology area AND
• MS Office experience
• Knowledge of information technology operations

Candidate Data Privacy Notice:

Applicability of This Notice This job posting relates to opportunities with Zurich Digital International Private Ltd. (Zurich) and is published with the support of ANSR Inc., (ANSR) an authorized recruitment service provider engaged by Zurich for its hiring activities.

Participation in the Recruitment Process : When you apply for this role, personal data provided as part of your application (such as your name, email address, contact details, address, financial information, background information, medical history, and details of previous employers/employment) is collected for the purposes of recruitment and selection and may be reviewed by Zurich, and transferred/disclosed to Zurich's affiliates, subsidiaries, and related entities and ANSR (Transferees), solely for recruitment and selection purposes (in accordance with their respective privacy policies).

The Transferees maintain at least the same level of protection for your data as maintained by Zurich, and do not further transfer/disclose/share or publish your data.

For information on how your personal data is processed by ANSR, including your rights and how to contact the relevant data protection office.

You understand and acknowledge:

• You have the option not to provide your data (in which case we may not be able to process your application);
• You have the option to review, correct/amend your data;
• You have the option to withdraw your consent from processing your data;
• Your data is retained until the purpose for its collection is served; and
• Zurich uses reasonable security measures to help protect against the unauthorized access, loss, misuse and alteration of the personal information under our control. However, no method of transmission over the internet, or method of electronic storage, is completely secure.

By submitting your interest in any of our vacancies, you consent to the collection, storage, transfer, disclosure, and processing of your personal information and/or sensitive personal data or information.