- Coordinate and organize day to day operations of the department including planning and controlling
- Manage the development and implementation of departmental standards
- Ensure all patrolling, inspections and escort duties are performed with a high standard
- Monitor and maintain all product and performance standards and ensure action is taken when standards are not met
- Supervise emergency drills
- Oversea the security department including layout of security personnel and their detailed and regular training
- Check and analyse all incoming reports and formalize action plan
- Maintain the loyalty and discipline of all security personnel
- Ensure the all-security personnel as well as hotels staff are adhering to P&P and security procedures
- Establish good cooperation with HODs and with other hotels
- Coordinate with the local police in crimes and incident handling
- Prepare security and safety plans for specific events
- Ensuring FLS Policies, Brand and operating standards, guidelines and local regulations are fully understood, implanted and maintained by the FLS committee
- Working with department heads to ensure regular risks are identified and risk assessments are conducted for each area of risk
- Ensuring that the Risk Management calendar are up to date and conducted according to standards
- Ensuring relevant Fire Life Safety training are conducted to all staff
- Conduct surveillance rounds of the entire property to ensure all areas are secured log any potential threats are observed.
- Ensure all FLS installations are in place and report any misuse / tampering / maintenance issues
- Check all fire extinguishers are in place and in working condition and all break glass panels are intact.
- Check the daily Crisis & incident reporting for any incidents that need to be handled and any corrective action to be implemented. Send incident report to Head Office and Claims Management to IHG Crisis Team on 24 Hour Crisis Line following the operational reporting structure.
- Attend the daily HOD operations meeting.
- Advice the Executive office on course of action for any Security and Risk related incidents logged or guests comments.
- Update the injury board to indicate the appropriate time from the last recorded injury suffered by any colleague.
- Check the banquet function sheet and conduct appropriate risk assessment for functions and advice appropriate safety measures are in place to reduce risk.
- Conduct Risk assessment for any upcoming VIP visit, State Visit or major delegation as per guest's request.
- Update Manage Risk & Safe Hotel notice boards in Heart of the house corridor to update colleagues with latest Risk Management information
- Check the daily Risk Management calendar and ensure it is updated with Daily, Weekly and Monthly tasks for all HOD's.
- Ensure compliance of IHG Brand Safety Standards
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