Job Description
Job Summary:
Della Resorts & Adventure is seeking a proactive, disciplined, and experienced Head of Security to lead and manage all security operations across the resort and allied facilities. The ideal candidate will come with a strong background in top-tier hospitality brands and possess exceptional crisis management skills, guest sensitivity, and a strategic approach to safety and risk mitigation in a luxury environment.
Key Responsibilities
Security Operations & Risk Management
- Lead and manage 24x7 security operations across the resort, villas, and public areas.
- Develop, implement, and monitor SOPs for all security protocols, emergency procedures, and disaster management plans.
- Ensure high standards of guest safety while maintaining the welcoming and non-intrusive nature of a luxury environment.
- Conduct regular risk assessments and proactively address vulnerabilities.
Leadership & Team Management
- Recruit, train, and supervise a professional security team including in-house staff and third-party vendors.
- Conduct regular training in guest-sensitive security protocols, first aid, emergency response, fire safety, and crowd management.
- Foster a culture of vigilance, responsiveness, and professionalism across the security workforce.
Guest & VIP Security
- Oversee protection plans for VIP guests, corporate clients, and high-profile events hosted at the property.
- Work closely with guest relations and events teams to ensure secure, smooth operations without compromising luxury experience.
Surveillance & Technology
- Manage and oversee all electronic security systems including CCTV, access control, perimeter surveillance, and alarm systems.
- Keep up to date with modern security technologies and recommend upgrades when needed.
Compliance & Liaison
- Ensure full compliance with all legal, fire, safety, and occupational health regulations.
- Maintain strong coordination with local law enforcement agencies, fire departments, and emergency services.
- Investigate incidents and maintain detailed incident reports, logs, and MIS records for audits and internal reporting.
Key Requirements
- 10+ years of progressive experience in hotel/resort security, with at least 3 years in a senior leadership role.
- Prior experience with renowned top hospitality brands.
- Background in security forces (Army/Navy/Police/Paramilitary) is a plus.
- Strong understanding of guest-sensitive security in high-end luxury environments.
- Excellent crisis management, leadership, and communication skills.
- Certification in fire safety, disaster management, and first aid preferred.
Minimum Qualification
Minimum qualification, Graduate with experience in similar role in hospitality industry
Minimum Job Experience
10+ years of progressive experience in hotel/resort security, with at least 3 years in a senior leadership role
Reporting To
CMD / Group Director
Travel
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