We help the world Be Everyday Ready
™
Today's threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools — all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.
About the Job:
A managed service Security engineer plays a key role in the daily operations of the system, ensuring it's running efficiently and that requests via ticketing systems are completed with SLAs. The candidate requires hands-on experience with SailPoint ISC and managing its business as usual type tasks and enhancing the solution in production. This role reports to Senior Manager, Managed Identity.
Responsibilities:
- Help gather business and technical requirements from the customer/application owners
- Ensure that the technical solution meets the customer requirements and performs as per the design
- Create customer delivery documentation such as implementation and configuration documents, test plans and run books
- Help create strong customer relationships with technical stakeholders
- Provide technical support and troubleshoot issues in production Support closure of IAM-related support tickets agreed metrics
- Quality assurance checks for enhancements and updates
- After-hours and weekend work to support a global organisation
Requirements:
- 2+ years of hands-on experience in SailPoint Identity Security Cloud (ISC) doing:
- Installation and configuring
- Develop lifecycle workflows
- Onboarding applications with automated provisioning
- Configure reports and dashboards
- Troubleshoot P1/P2 issues
- Experience with Java or BeanShell and PowerShell required
- Experience with databases (such as Oracle, MSSQL, MySQL)
- Experience installing complex applications on UNIX/Linux platforms
- Experience building custom API integrations
- Proficient in Custom objects and rule configurations
- Experience with SailPoint Upgrades and Patch installation
WHY CYDERES Benefits that go beyond the basics, we support our people so they can do their best work. ✔ Medical Insurance - Employee + dependents covered ✔ Life Insurance - Protection for what matters most ✔ Hybrid Work Model - 2-3 days in office ✔ Maternity & Paternity Leave - Time for the moments that matter ✔ Paid Time Off - PTO + sick & casual leave ✔ Bereavement & Volunteer Time - Give back to your community ✔ Professional Development - Reimbursement program ✔ LinkedIn L&D Platform - Thousands of courses at your fingertips ✔ Mobile Phone Reimbursement - Stay connected, on us Cyderes is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status. Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
WHY CYDERES
Benefits that go beyond the basics, we support our people so they can do their best work.
✔ Medical Insurance - Employee + dependents covered
✔ Life Insurance - Protection for what matters most
✔ Hybrid Work Model - 2-3 days in office
✔ Maternity & Paternity Leave - Time for the moments that matter
✔ Paid Time Off - PTO + sick & casual leave
✔ Bereavement & Volunteer Time - Give back to your community
✔ Professional Development - Reimbursement program
✔ LinkedIn L&D Platform - Thousands of courses at your fingertips
✔ Mobile Phone Reimbursement - Stay connected, on us
Cyderes i
s an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
