Security Architect

Project Role : Security Architect

Project Role Description : Define the cloud security framework and architecture, ensuring it meets the business requirements and performance goals. Document the implementation of the cloud security controls and transition to cloud security-managed operations.

Must have skills : Identity Access Management (IAM)

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As a Security Architect, you will be responsible for defining the Microsoft Active Directory & Azure AD Support Engineer with 3+ years of hands-on experience in handling incident tickets, service requests, and operational support within enterprise environments. The role primarily focuses on resolving identity and access-related incidents within defined SLAs while ensuring high availability and security compliance.

Roles & Responsibilities

Incident & Ticket Management (Primary Focus)

Handle L1/L2 level incident and service request tickets related to Active Directory and Azure AD.

Resolve user access issues, account lockouts, password resets, and permission-related incidents.

Troubleshoot authentication failures, SSO, and MFA-related issues.

Work on AD replication failures, GPO issues, and DC connectivity problems.

Investigate and resolve Azure AD sync issues (Azure AD Connect).

Perform root cause analysis (RCA) for recurring incidents.

Ensure ticket resolution within agreed SLA and maintain quality documentation.

Coordinate with L3/Infra/Network teams for complex issues.

Participate in on-call and major incident bridge calls when required.

Provide daily/weekly incident reports and status updates.

Professional & Technical Skills

Must Have Skills: Proficiency in Active Directory and Azure AD.

Strong understanding of Azure AD security principles and best practices.

Experience with security frameworks such as NIST, ISO 27001, or CIS.

Familiarity with identity governance and administration tools.

Knowledge of risk management and compliance requirements.

Additional Information

The candidate should have minimum 3 years of experience in Microsoft Active Directory & Azure AD Support.

This position is based at our Gurugram office.

A 15 year full time education is required.

Open to working in rotational shifts