Description:
The Security & Safety Manager oversees all aspects of security, safety, and loss prevention within the property. The role ensures a safe environment for guests, associates, and assets by implementing effective security policies, managing risks, and maintaining compliance with safety standards and regulations.
Duties and Responsibilities:
1. Risk & Safety Management
- Develop and implement security, safety, and loss prevention strategies.
- Conduct regular risk assessments and ensure compliance with Workplace Safety & Health (WSH) requirements.
- Lead incident investigations and ensure corrective actions are taken.
- Maintain ISO 14001, ISO 45001, and other relevant safety certifications.
2. Security Operations
- Review and update security policies, systems, and standard operating procedures.
- Manage access control, surveillance systems, and deployment of security personnel.
- Conduct regular security and fire safety audits to ensure full regulatory compliance.
- Maintain accurate documentation of incidents, reports, and security records.
3. Training & Development
- Identify training needs and implement annual training plans for all security staff.
- Conduct security awareness and emergency response training for hotel associates.
- Mentor and develop the team for succession planning and continuous improvement.
4. Emergency & Crisis Management
- Develop and implement the hotel's Crisis Response and Business Continuity Plans.
- Lead Emergency Response Team (ERT) training and regular fire drills.
- Serve as the Fire Safety Manager (FSM), ensuring all fire safety regulations are met.
- Liaise with authorities and government agencies during emergencies.
5. Crime Prevention & Investigations
- Maintain vigilance through patrols, CCTV monitoring, and access control.
- Investigate and report all incidents of theft, loss, or suspicious activities.
- Coordinate with law enforcement agencies for investigations when required.
6. Security Technology & Equipment
- Oversee maintenance of CCTV, alarm, and access control systems.
- Coordinate with vendors for system upgrades, repairs, and technology integration.
- Collaborate with IT and management to adopt technologies that enhance safety and efficiency.
7. VIP & Event Security
- Plan and coordinate security arrangements for VIP guests and large-scale events.
- Work with local authorities and agencies to ensure seamless and secure event operations.
8. Leadership & Administration
- Lead and motivate the security team, ensuring professionalism and high performance.
- Manage departmental budgets, expenditures, and resource allocation.
- Promote teamwork, communication, and a culture of safety across all departments.
9. Guest & Associate Relations
- Provide a visible and approachable security presence in guest areas.
- Address safety concerns promptly and professionally.
- Support hotel operations through collaboration and proactive engagement.
10. Fire Safety Management
- Oversee compliance with the Emergency Response Plan and Fire Code requirements.
- Conduct regular fire drills, table-top exercises, and safety inspections.
- Supervise the Fire Command Centre during emergencies and coordinate firefighting and evacuation efforts.
- Promote fire safety awareness through campaigns and training programs
Requirements:
- Minimum of 5 years of experience in security management at supervisory level, preferably in the hospitality industry.
- Diploma/Degree in Security Management, Occupational Safety & Health, or a related field.
- Certified Fire Safety Manager (FSM)
- Strong leadership skills with experience in team management and training.
- Solid knowledge of WSH regulations, fire safety, and emergency preparedness.
- Excellent crisis management, risk assessment, and investigative skills.
- Ability to work effectively with law enforcement agencies and regulatory bodies.
- Strong communication and interpersonal skills, with a guest-oriented mindset.
- Experience in conducting security audits, investigations, and training programs.
- Ability to work in a fast-paced environment and handle emergency situations efficiently.
