Lead and supervise the HR Shared Services team responsible for the US Hire to Retire process.
Ensure the accurate and timely execution of HR processes, including onboarding, employee data management, benefits administration, Immigration, performance management, and offboarding.
Develop and implement process improvements to enhance efficiency and service delivery.
Monitor and analyze key performance indicators (KPIs) to ensure team performance meets or exceeds targets.
Provide coaching, mentoring, and professional development opportunities for team members.
Collaborate with HR Business Partners, Talent Acquisition, Payroll, and other stakeholders to ensure alignment and integration of HR processes.
Perform transactions or a supported service area in a region, developing solutions to manage the service processes aligned with established practices, policies, and/or laws
Handle escalations and complex HR issues, providing resolution and support.
Ensure compliance with all relevant labor laws and regulations.
Prepare and present regular reports on team performance and process metrics to senior management.
Qualifications:
Bachelor s degree in Human Resources, Business Administration, or a related field. Masters degree preferred.
8-12 years of experience in HR operations, with a focus on the Hire to Retire process.
Proven experience in a supervisory or leadership role within HR Shared Services.
Strong understanding of US labor laws and regulations.
Excellent communication, interpersonal, and leadership skills.
Ability to work in a hybrid environment, with 3 days in the office.
Proficiency in HRIS systems and other HR-related software. Preferably (Workday, ServiceNow & ADP)
Strong analytical and problem-solving skills.
Ability to manage multiple priorities and meet deadlines.
Ability to manage 5 - 10-member team.
Preferred Skills:
Leadership and team management
Talent management and attrition control
Change management
Customer service orientation
Project management
Data analytics
Operational execution
Excellent verbal and written communication
Experience with process improvement methodologies (e.g., Lean, Six Sigma).
