- Posted 24 days ago
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Job Description
You will be joining our Customer Care Team, contributing your expertise + skills to the delivery of customer excellence.
Your Role
You will be responsible for developing + diversifying business in line with financial + volume targets.
Your Responsibilities
- Own, monitor, and drive all sales activities for customers within your control, ensuring prospects are identified, qualified, and nurtured through the sales pipeline to close profitable + sustainable deals.
- Align your sales efforts with Customer Care Location (CCL) managers, pricing, and business development teams, including pricing decisions.
- Monitor competition by gathering current marketplace information on pricing and products.
- Report customer feedback to the CCL team, supporting resolutions as required.
- Align with CCL colleagues when onboarding new customers.
- Maintain and update the most relevant customer information in internal systems.
- Regularly review customer portfolios with CCL Managers + team.
- Focus on customer engagement, satisfaction, retention, + reactivation through high levels of service quality in close collaboration with the CCL.
Your Skills And Experiences
- Graduation is mandatory.
- 4-5 years of relevant experience.
- Excellent communication + presentation skills.
- Strong focus on customer + stakeholder relationships.
- Strong time management skills will be key to success.
More Info
Key Skills
About Company
With over 80,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers. Headquartered in Switzerland, Kuehne+Nagel is listed in the Swiss blue-chip stock market index, the SMI. The Group is the global number 1 in air and sea logistics and has strong market positions in road and contract logistics. Kuehne+Nagel is the logistics partner of choice for 400,000 customers worldwide. Using its global network, logistics expertise and data-based insights, the Group provides end-to-end supply chain solutions for global companies and industries. As a member of the Science Based Target Initiative (SBTi), Kuehne+Nagel is committed to sustainable logistics by reducing its own environmental footprint and by supporting its customers with low-carbon logistics solutions.