Sea Logistics Operational Care Expert, Export
Kuehne + Nagel Pte Ltd- Posted a day ago
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Job Description
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be joining our Operational Care Team to add your expertise + skills to the delivery of Operational Excellence.
You will be enabling transport activities by executing bookings, entering orders + generating all required importdocumentation while liaising with ourCustomer Care Specialists (CCL) to ensure all requirements are met (in a timely and efficient manner).
These activities are in line with all relevant governance + regulatory requirements.
How you create impact
- To monitor + report on operational performance of carriers + other vendors as well as ensuring strong data quality for timely + accurate customer reporting.
- To review any routing changes, collaborating with the CCL + service providers, re-arranging KN services if necessary.
- To validate + follow up with carriers on arrival notices + carrier invoices ensuring timely delivery order (DO) receipts.
- To ensure shipping instructions + documents are compliant that deviations are quickly addressed.
- To coordinate with all suppliers + internal stakeholders for shipment imports, arranging for KN services (trucking, customs clearance) where necessary.
- To escalate issues as relevant, + to support the resolution of claims + disputes.
- To check incoming invoices, create sales invoices, managing FSL as per Financial Guidelines + working instructions.
- To release cargo in line with working instructions + Financial Guidelines.
What we would like you to bring
- 2-5 years of experience in Sea Logistics / Freight Forwarding, preferably in Import Operations.
- Hands-on experience managing end-to-end import shipments and cargo release.
- Strong knowledge of import documentation, shipping instructions, arrival notices and Delivery Orders (DO).
- Experience coordinating with carriers, vendors, transporters and customs brokers.
- Good understanding of routing changes, carrier schedules and shipment planning.
- Experience in carrier/vendor performance monitoring and operational reporting.
- Strong focus on data accuracy, quality and timely customer reporting.
- Knowledge of invoice validation, sales invoicing and financial guidelines.
- Experience handling operational escalations, claims, disputes and issue resolution.
- Strong communication, stakeholder management, coordination and follow-up skills, with good knowledge of import compliance and regulatory requirements.
What's in it for you
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
More Info
Key Skills
Invoice validation
Sales invoicing
Shipping instructions
Delivery Orders (DO)
Cargo release
Operational reporting
Arrival notices
Import compliance and regulatory requirements
Financial guidelines
Carrier vendor performance monitoring
About Company
