Sea Logistics Customer Care Specialist (Ahmedabad)

Serve as the primary customer contact, managing bookings, operational coordination, and service support to ensure smooth shipment execution and high customer satisfaction.

How you create impact

• Act as the primary point of contact for customers, handling inquiries, providing solutions, and resolving complaints to ensure high customer satisfaction.
• Leverage forwarding and market knowledge to provide frontline support and advisory services on products, services, and logistics solutions.
• Drive customer engagement, retention, and reactivation in close collaboration with Field Sales and the Operational Care Center (OCC).
• Qualify customer inquiries, prepare quotations within pricing guidelines, and proactively follow up to secure business closure.
• Support customer onboarding and ensure accurate capture of customer requirements and order entry into operational systems.
• Monitor customer performance, manage complaints and reporting, and collaborate cross-functionally (Operations, Finance) to meet financial targets and service excellence.

What we would like you to bring

• 5-7 years of experience in freight forwarding, particularly in booking and operations.
• Strong knowledge of shipment coordination, documentation, and operational processes.
• Experience handling customer inquiries, quotations, and order management.
• Ability to work closely with cross-functional teams (Sales, Operations, Finance).
• Customer-focused with strong communication and problem-solving skills.

What's in it for you

At Kuehne+Nagel, you'll be part of a global logistics leader that believes in creating real impact-on business, on customers, and on careers. Here's what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us-personally and professionally-through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds-a trusted global brand with a startup spirit.