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• Provide end-to-end technical support for SD-WAN operations and network-related issues.
• Act as the primary interface between clients and system/application teams for issue resolution.
• Troubleshoot and resolve network performance, routing, and connectivity issues.
• Monitor and ensure smooth functioning of SD-WAN infrastructure and services.
• Collaborate with cross-functional teams to maintain system stability and performance.
• Analyze client issues and provide effective technical solutions.
• Identify process gaps and suggest improvements for operational efficiency.
• Stay updated with networking technologies and SD-WAN product enhancements.
• Support incident management and ensure timely resolution of escalations.
• Ensure adherence to ITIL processes for incident and problem management.
Logicplanet IT Services (India) Pvt. Ltd., incorporated in 2007 and headquartered in Hyderabad, operates as a software publishing, consulting, and IT solutions provider. The company delivers enterprise technology services including software development, digital transformation, and IT staffing solutions. With expertise in areas such as embedded systems, QA automation, ERP, and cloud technologies, Logicplanet supports global clients by combining technical innovation with workforce solutions, positioning itself as both a technology partner and a recruitment facilitator.
Job ID: 147152285
