Job Description
Agile Facilitation & Coaching
- Scrum Mastery: Lead all Scrum ceremonies (Daily Stand-ups, Sprint Planning, Reviews, and Retrospectives) for one or more squads.
- Delivery Excellence: Remove blockers, manage dependencies, and shield the team from outside interference to maintain a high velocity.
- Continuous Improvement: Use Agile metrics (Velocity, Burn-down charts, Cycle Time) to coach the team toward higher performance and predictability.
- Agile Advocacy: Promote Agile values and principles across the organization, helping non-technical stakeholders understand the iterative delivery process.
Business Analytics & Requirements
- Data-Driven Backlog: Partner with Product Owners to refine the backlog using business analytics to justify priority and value.
- Requirement Analysis: Translate complex business needs into clear, actionable User Stories with well-defined Acceptance Criteria.
- Performance Tracking: Develop dashboards and reports to track product health, user engagement, and ROI of delivered features.
- Process Optimization: Identify business process gaps through data analysis and suggest technical or procedural improvements.
Responsibilities
Technical & Professional Qualifications
- Experience: 5–10 years of professional experience, with at least 4 years in a dedicated Scrum Master or Agile Lead role.
- Analytical Background: Proven experience as a Business Analyst or Data Analyst, with the ability to interpret complex datasets.
- Tooling Mastery: High proficiency in Jira and Confluence. Experience with data visualization tools like Tableau, Power BI, or Looker is highly preferred.
- Frameworks: Deep knowledge of Scrum, Kanban, and hybrid Agile methodologies.
- Technical Literacy: Ability to understand architectural discussions and technical constraints (APIs, Cloud, Databases) to better facilitate team planning.
Qualifications
Certifications
- Required: Certified Scrum Master (CSM) or Professional Scrum Master (PSM I/II).
- Preferred: Certified Business Analysis Professional (CBAP) or PMI-PBA.
- Plus: SAFe Agilist (SA) or Advanced CSM (A-CSM).
Soft Skills
- The Translator Ability: Exceptional communication skills to bridge the gap between Business Speak and Tech Speak.
- Analytical Mindset: You don't just follow a process; you look at the data to see if the process is working.
- Empathy & Influence: Ability to lead without formal authority and build trust across diverse departments.
- Problem-Solving: A proactive approach to identifying risks before they become issues.
About Us
At Zensar, we're
experience-led everything. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose:
Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is
ONE with Client - a set of four core values that reflect who we are and how we work:
One Zensar, Nurturing, Empowering, and Client Focus.
Part of the $4.8 billion RPG Group, we're a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.
We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.
