Key Responsibilities:
Agile Delivery & Scrum Mastery - Facilitate all Agile ceremonies (daily stand-ups, sprint planning, backlog refinement, sprint reviews, retrospectives) for multiple Spark Assist teams.
- Coach teams on Agile best practices, continuous improvement, and self-organization.
- Track sprint velocity, manage sprint commitments, and resolve impediments to ensure delivery targets are met.
- Coordinate cross-team dependencies and maintain alignment on goals and deliverables.
Product Operations - Oversee end-to-end release management for APIs: maintain release calendar, enforce scope freeze, manage QA signoff, coordinate environment readiness, and establish rollback protocols.
- Drive backlog hygiene by ensuring clear prioritization, actionable user stories, and timely grooming.
- Document and update standard operating procedures (SOPs) and runbooks to support team efficiency and knowledge transfer.
User Engagement & Support - Serve as the primary liaison for Spark Assist users on Viva Engage and Teams Channels, addressing queries, triaging issues, and collecting actionable feedback.
- Proactively communicate product updates, upcoming releases, and support resources.
- Organize and facilitate Spark Assist Office Hours such as for APIs to foster direct engagement and knowledge sharing.
Continuous Improvement & Change Management - Identify and implement process improvements to streamline delivery, enhance quality, and reduce cycle times.
- Foster a culture of transparency, accountability, and learning within and across teams.
- Lead change management initiatives for new features, releases, and operational practices.
Required Skills & Experience:
- 8+ years experience in Agile delivery, and/or product operations, preferably in software/web/app/API environments.
- Demonstrated success as a Scrum Master , with a track record of delivering complex projects.
- Strong analytical skills and experience using tools like ADO, Confluence, Teams, and reporting platforms.
- Exceptional communication, facilitation, and stakeholder management abilities.
- Technical understanding of web and API products; ability to bridge business and technical perspectives and support APIs
Preferred Qualifications:
- Scrum Master or Agile certification (CSM, PSM, SAFe, etc.).
- Experience with enterprise software, AI/ML products, or API development.
- Familiarity with metrics-driven product operations and user support best practices.
