Scrum Master

Onsite role - Fulltime

Primary Accountabilities:

IT Scrum Master: Leads IT development scrum teams in providing IT solutions to complex, high-impact business problems from requirements through implementation of integrated solutions and/or infrastructure services. Has ongoing accountability for all processes, resources, and deliverables related to online development. Oversee the team of internal and external IT resources as they plan, track and execute development from start to completion.

· Define and manage scope, goals, and deliverables aligned with business objectives.

· Develop and maintain plans, schedules, milestones, and budgets.

· Facilitate Agile ceremonies including daily stand-ups, sprint planning, reviews, and retrospectives.

· Coordinate cross-functional teams and stakeholders to ensure alignment and collaboration.

· Coach and guide Agile teams on Scrum/Agile principles, frameworks, and practices.

· Support the Product Owner with backlog refinement, prioritization, and user story clarity.

· Identify, log, and manage risks and issues throughout the project lifecycle.

· Remove impediments that block team progress and delivery.

· Monitor team velocity, burn-down charts, and other Agile metrics to track performance and identify improvement areas.

· Communicate project and sprint status to leadership and stakeholders clearly and regularly.

· Promote a culture of continuous improvement, psychological safety, and high performance within the team.

· Ensure that deliverables meet quality standards, scope, and timeline expectations.

· Manage stakeholder expectations, communication plans, and engagement strategies.

· Lead governance activities, including status reports, steering committee meetings, and project reviews.

· Ensure compliance with organizational processes, procurement policies, and vendor management (if applicable).

· Adapt processes and practices based on team maturity, organizational needs, and development complexity.

Skills & Qualifications:

· Strong understanding of Agile frameworks (Scrum, SAFe, or Kanban) and traditional project management (Waterfall, Hybrid)

· Understanding of software development lifecycle (SDLC)

· Experience with project planning, scheduling, and budget management

· Familiarity with Agile metrics (velocity, burn-down charts, cumulative flow diagrams)

· Sprint planning, backlog grooming, and release management skills

· Experience managing scrum teams across multiple Web/ERP/CRM/CIAM/Middleware platforms preferred

· Extensive experience working as part of a global, virtual team in a multinational company

· Excellent facilitation skills for stand-ups, retrospectives, and stakeholder meetings

· Conflict resolution and team coaching skills

· Strong verbal and written communication across technical and non-technical audiences

· Skilled in status reporting, dashboard creation, and executive updates

· Proficient in identifying and managing project risks, issues, and scope changes

· Proficiency in tools like JIRA, Confluence, Azure DevOps, Trello, or equivalent Agile tools

· Experience with MS Project, Smartsheet, or other tools

· Education/Experience: Bachelors or University Degree or equivalent. Typically 8+ years relevant experience for entry to this level. Requires specialized depth and/or breadth of expertise in job.