About The Role
We are seeking an experienced Scrum Master / Delivery Head to lead and orchestrate the software development lifecycle at
Toolyt, our enterprise CRM SaaS platform. This role is critical in managing our fast-paced development
environment where multiple change requests, enhancements, bug fixes, and client-specific customizations are
delivered continuously. You will be the bridge between our development team, clients, and leadership, ensuring
smooth execution, on-time delivery, and optimal resource utilization.
Key Responsibilities
- Development Lifecycle Management
- Manage end-to-end software development lifecycle for Toolyt's enterprise SaaS platform
- Coordinate multiple parallel workstreams including enhancements, bug fixes, change requests, and
- Client-specific customizations
- Establish and maintain sprint/release schedules with clear milestones and deliverables
- Implement and enforce SDLC best practices, quality gates, and deployment processes
- Team Coordination & Task Management
- Conduct daily standup calls with development team to track progress, identify blockers, and provide
solutions
- Allocate and dynamically re-allocate tasks based on developer capacity, skills, and priorities
- Maintain comprehensive task pipeline ensuring no developer is idle or overburdened
- Balance workload between revenue-generating client work and non-revenue internal tasks
- Track task profitability metrics and optimize team utilization
- Client-Specific Project Delivery
- Gather and document client requirements, ensuring technical feasibility and clarity
- Ensure developers have all prerequisites (access, documentation, assets, API keys, etc.) before starting
work
- Monitor client project timelines and proactively manage scope, expectations, and delivery commitments
- Serve as escalation point for delivery issues or technical blockers
- Progress Tracking & Reporting
- Conduct regular code/feature reviews to ensure development is on track with requirements
- Prepare and present comprehensive sprint reviews, weekly summaries, and monthly reports
- Track KPIs including velocity, burn rate, bug resolution time, feature delivery timelines, and team
productivity
- Maintain project documentation, release notes, and changelog for stakeholder communication
- Generate profitability analysis reports showing resource allocation between revenue and non-revenue
work
- Quality & Risk Management
- Ensure code quality standards, testing protocols, and security requirements are met
- Identify project risks early and develop mitigation strategies
- Manage technical debt prioritization and balance against feature development
- Coordinate UAT (User Acceptance Testing) and QA processes
- Stakeholder Communication
- Translate technical progress into business-friendly updates for leadership
- Manage client communication regarding timelines, changes, and deliverables
- Facilitate collaboration between development, QA, design, and customer success teams
- Provide visibility into development pipeline and capacity planning
Required Skills
- Experience managing SaaS or B2B software development projects
- Strong understanding of SDLC, web architecture, APIs, and deployment workflows
- Familiarity with project tools (Jira, Asana, ClickUp, etc.)
- Knowledge of Git, CI/CD, and modern development practices
- Strong communication, leadership, and problem-solving skills
Preferred
- PMP/CSM certification
- Laravel/PHP knowledge
- CRM or enterprise application experience
- Remote team management exposure
What Success Looks Like
- High sprint completion rates
- On-time project delivery with minimal escalations
- Transparent reporting and improved development efficiency
Reporting To: Founder & Chairman
Experience: 2-3 years
Employment Type: Full-time
