Scrum Master

Job Overview

We are looking for a Scrum Master with 2–3 years of experience in Agile delivery, team facilitation, and project tracking. The ideal candidate will have hands-on experience with JIRA and be comfortable working directly with product owners, development teams, and clients to deliver software and data projects on time.

The candidate should have a strong understanding of Scrum and Agile principles, be comfortable coaching teams and engaging business stakeholders, and turn project goals into a predictable, transparent delivery framework.

Job Mode & Working Hours

• Working Hours: Aligned with U.S. Pacific Time (PT)
• Expected Availability: Candidates should be available to work until 1:00 AM IST to accommodate U.S. Pacific Time business hours.

Role and Responsibilities

Agile & Scrum Facilitation

• Facilitate all Scrum events, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Ensure the team understands and follows Scrum values, roles, and practices.
• Ensure all Scrum events are time-boxed, focused, and outcome-driven.
• Guide the team in establishing clear sprint goals and a well-defined Definition of Done.
• Promote transparency through visible boards, clear working agreements, and regular updates.

Sprint Planning & Delivery Management

• Set up and manage Scrum boards, backlogs, sprints, epics, and workflows in JIRA.
• Help the team estimate work (story points, planning poker) and commit to a realistic sprint scope.
• Track sprint progress daily and flag risks, delays, and scope changes early.
• Configure JIRA dashboards, filters, and reports
• Ensure JIRA is kept accurate and up to date, providing a reliable, centralized view of project and delivery status.
• Ensure dependencies across teams or workstreams are identified and tracked.
• Build and maintain JIRA automation rules to cut manual tracking effort.
• Automate recurring reports and sprint updates through JIRA dashboards, scheduled filters, and integrations such as Teams.

Client & Stakeholder Interaction

• Act as a key point of contact for clients and business stakeholders on delivery progress and process.
• Conduct sprint reviews and demos, and walk clients through completed work.
• Communicate project progress, risks, issues, and dependencies clearly and on time.
• Gather feedback and make sure it is reflected in the backlog and upcoming sprints.
• Set realistic expectations on scope, timelines, and capacity.
• Build strong working relationships with clients, product owners, and internal teams.

Requirements, Backlog Refinement & Release Support

• Work with the Product Owner to keep the product backlog prioritized, refined, and ready for upcoming sprints.
• Facilitate backlog refinement sessions and help break epics into well-defined user stories.
• Ensure requirements are clearly documented in JIRA and understood by the whole team.
• Support release planning, sprint-end readiness checks, and coordination of deployments.
• Coordinate with QA and development teams on testing, defect tracking, and user acceptance testing.
• Maintain documentation of processes, working agreements, and sprint outcomes.

Metrics, Reporting & Continuous Improvement

• Monitor and report key Agile metrics, including velocity, sprint burndown, cycle time, throughput, and defect trends.
• Leverage JIRA data to identify bottlenecks, forecast delivery, and support informed planning decisions.
• Prepare concise status reports and dashboards for leadership and clients.
• Conduct retrospectives that translate team feedback into actionable, tracked improvements.
• Review existing processes and boards, and recommend enhancements to improve efficiency and predictability.

Skills & Experience

• 2–3 years of experience as a Scrum Master, Agile Project Coordinator, or in a related Agile delivery role.
• Strong hands-on experience with JIRA, including boards, backlogs, workflows, filters, dashboards, and reports.
• Solid understanding of Scrum, Agile, and Kanban frameworks and their practices.
• Proven experience facilitating sprint planning, stand-ups, reviews, and retrospectives.
• Good working knowledge of Confluence or similar documentation tools.
• Strong understanding of user stories, acceptance criteria, estimation, and backlog management.
• Strong analytical, problem-solving, and conflict-resolution skills.
• Excellent communication, facilitation, and presentation skills.
• Comfortable interacting directly with clients and non-technical stakeholders.
• Experience working with data, analytics, or software development teams is preferred.
• Client-facing or consulting experience is preferred.
• Scrum certification (CSM, PSM I, or equivalent) is preferred.
• Hands-on experience with JIRA automation rules, workflows, and integrations

Ideal Candidate

The ideal candidate is a people-oriented Agile professional who understands how teams work, understands the client's delivery goals, and turns them into a smooth, transparent, and predictable sprint cycle using JIRA and sound Scrum practices.