Skills:
SCCM, Microsoft Intune, OS Deployment, PowerShell For Office Online Server, Patch Management, OSD, PowerShell Scripting, Microsoft Azure,
Job Title : Senior Technical Support Engineer
Key Responsibilities
- Design, implement, and maintain SCCM infrastructure, including distribution points, management points, and site servers.
- Manage and support Microsoft Intune in hybrid integration with SCCM, enabling unified endpoint management across on-premises and cloud devices.
- Perform advanced troubleshooting and resolve complex issues related to SCCM client installations, software deployments, patch management, OS deployments, and Intune device management.
- Manage SCCM and Intune co-management scenarios, including workload migration from SCCM to Intune.
- Develop and maintain SCCM software packages, applications, task sequences, and Intune policies/profiles.
- Automate routine SCCM and Intune tasks using PowerShell and other scripting tools.
- Monitor and optimize the performance and health of SCCM and Intune services.
- Collaborate with security teams to implement SCCM and Intune-based compliance and security policies.
- Maintain detailed documentation of SCCM and Intune architecture, configurations, and procedures.
- Provide technical support and mentorship to L1 and L2 engineers on SCCM and Intune issues.
- Coordinate with vendors and Microsoft support for escalations, patch management, and hybrid integration issues.
- Plan and execute SCCM upgrades, Intune configuration changes, and migration projects.
Required Skills & Qualifications
- 5+ years of experience managing and supporting SCCM environments.
- Hands-on experience with Microsoft Intune and hybrid co-management with SCCM.
- Expert knowledge of Microsoft System Center Configuration Manager.
- Strong understanding of Windows OS deployment using SCCM (OSD).
- Experience with Patch Management using SCCM and Intune.
- Proficiency in PowerShell scripting for automation and troubleshooting.
- Familiarity with Active Directory, Azure AD, Group Policy, Windows Server, and networking fundamentals.
- Experience troubleshooting SCCM client and Intune-managed device issues.
- Knowledge of Endpoint Protection and integration between SCCM and Intune.
- Excellent problem-solving, communication, and documentation skills.
