SAP VIM Functional Consultant

Key Responsibilities:

SAP VIM Support: Act as SAP VIM SME, resolve production incidents and requests, troubleshoot invoice workflows, and drive permanent fixes for recurring issues.

AMS Stabilization: Strengthen AMS support processes, improve operational maturity, close knowledge gaps, establish best practices, and mentor support teams.

Knowledge Management: Develop and maintain knowledge articles, troubleshooting guides, runbooks, and operational documentation.

Training & Enablement: Create onboarding programs, role-based training, end-user guides, and self-service resources to improve adoption and reduce support demand.

Continuous Improvement: Analyze support trends, reduce recurring incidents, optimize processes, and implement Shift-Left strategies through documentation, automation, and self-service.

AI & Automation: Identify GenAI opportunities, develop GPT-based knowledge assistants, optimize knowledge content for AI, and enable AI-driven self-service.

Collaboration: Partner with technical leads, AMS, business stakeholders, developers, and ERP teams to drive operational excellence and long-term solutions.

Required Technical Expertise:

• SAP: OpenText VIM, SAP FI/MM, invoice processing, workflow configuration, exception handling, and approval processes.
• Operations: Production support, incident & service request management, RCA, problem management, and knowledge management.
• Continuous Improvement: Process optimization, documentation & training, support model enhancement, KPI analysis, and Shift-Left strategies.
• AI & Automation: Generative AI knowledge assistants (GPT), knowledge base optimization, self-service enablement, and process automation.

Qualifications:

• Extensive experience supporting SAP Vendor Invoice Management (OpenText VIM) in enterprise SAP environments.
• Demonstrated success leading production support stabilization initiatives.
• Strong understanding of SAP FI, MM, and invoice processing workflows.
• Experience creating operational documentation, knowledge bases, and onboarding materials.
• Experience analyzing support metrics and implementing continuous improvement initiatives.
• Ability to work independently with minimal supervision while maintaining strong stakeholder communication.
• Excellent analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills with the ability to simplify complex functional concepts.