SAP SuccessFactors Consultant

Job Summary

We are seeking a skilled and motivated IT Analyst to support HR systems and applications, primarily SAP SuccessFactors (Employee Central, Recruitment, Onboarding, Compensation, PMGM). The candidate will play a role in requirement gathering, testing, integration issue resolution, and Level 1 incident management. This role is ideal for someone with hands-on experience in HR technology and a strong problem-solving mindset, working closely with HR stakeholders and IT teams to ensure smooth system operations.

Key Responsibilities

• HR Systems Support: Provide day-to-day support for SAP SuccessFactors modules (Employee Central, Recruitment, Onboarding, Compensation, PMGM).

• Troubleshoot Level 1 incidents, resolve user issues, and ensure timely closure.

• Requirement Gathering: Collaborate with HR stakeholders to capture business needs and translate them into functional specifications.

• Document requirements and support UAT cycles.

• Testing & Integration: Conduct functional testing for new features, enhancements, and integrations.

• Identify and resolve issues across HR systems and third-party integrations.

• Analytics & Reporting: Support HR teams with ad-hoc reports and data analysis.

• Assist in maintaining dashboards and workforce metrics.

• Stakeholder Collaboration: Act as a liaison between HR users and vendors/partners.

• Coordinate with vendors for issue resolution and system enhancements.

Key Skills & Competencies

• Certification in at least one SAP SuccessFactors module (preferably Employee Central).

• Working knowledge of Recruitment, Onboarding, Compensation, and PMGM modules.

• Experience in requirement gathering, documentation, and UAT.

• Hands-on experience in troubleshooting Level 1 incidents

• Familiarity with integrations between HR systems and third-party applications.

• Strong analytical, problem-solving, and communication skills.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.

• SAP SuccessFactors certification in Employee Central or another key module (mandatory).

• 3–5 years of experience in HR systems support and implementation.