SAP Successfactor Talent Management

About the Role

As ANZ T&C (HR) Talent Management Functional Consultant, you will become a part of our team responsible for the end-to-end system support of our key HR products related to Performance, Reward & Recognition, Succession Planning, and Working Well processes within the Employee Life Cycle.

Knowledge of and experience in the HR functions and HR business processes, ability to drive requirements confirmation discussions, fit-gap analysis, prototyping and system configuration, data conversion (where applicable), testing and defect management are some of the skills and activities expected to be performed in the role of a functional consultant.

We want to hear from you if you're an innovative, customer-focused individual ready to contribute significantly to a growing team!

Role Location: India/Philippines/Australia/New Zealand

Role Type: Full Time Employment

Work Hours: Full-time

What will your day look like

• Manage and develop customer relationships and perceptions to achieve mutual goals.

• Product design and gap analysis to standard product functionality.

• Liaise with onshore and offshore development teams to deliver robust solutions on time.

• Demonstrate the ability to plan, prioritize and organize your time, project schedules and multiple project activities.

• Serve as a bridge between stakeholders in business and technology. Collaborate with stakeholders to analyse and validate business requirements

• Communicate concepts to both technical and non-technical stakeholders

• Participate in user meetings to gain understanding of customers processes, requirements, and issues to offer solutions and continuous enhancements

• Participate and understand all the project phases (Planning/Designing, Development/Configuration, System Test, Integration, Functionality Testing and UAT, Deployment, Post-go live support/Hypercare) in an agile SaaS environment

• Drive and/or participate in the requirements confirmation discussions / requirements gathering workshops

• Run workshops with stakeholders and leaders to analyse and design solutions for associated business processes and applications. Handle gaps detected during prototyping.

• Work with the business to design or evaluate a breakdown of businesses processes to identify and link functional and non-functional requirements.

• Collect information, analyse requirements and solve problems, providing technical and operational support.

• Manage and engage stakeholders including customers and vendors. Build relationships, networks, vendor contracts, etc.

• Perform fit-gap analysis as needed: Analyse and assess the feasibility of stakeholder requirements, impacts and gaps in the standard delivered functionalities of SAP SuccessFactors and extended applications (including ServiceNow).

• Configure and implement SuccessFactors prototypes to meet business requirements, and participate in overall configuration management

• Participate in the accurate updating of Configuration Workbooks

• Perform unit testing and drive and/or participate in User Acceptance Testing and System Integration Testing as needed. Participate in defect management of issues identified

• Conduct system walkthroughs / demos to explain the current configuration functionalities of each iteration

• Participate in the data conversion process (extraction-transformation-loading) as applicable

• Assist with cutover planning and execution

• Responsible for the knowledge transfer of business implications and detailed requirements to the application developer(s), project manager(s) including status reporting as required.

• Provide post go-live support and application maintenance support

• Take active responsibility for agreeing on Resolution dates and resolving open queries

• Participate in identifying areas for improvement / best practices

• Identify and analyse risks and issues for the program or project portfolio in conjunction with project managers.

Client Relationship Development and Management:

• Build long-term relationships with key stakeholders

• Managing stakeholder relationships and communications at all stages of the project.

• Continuously support the development of our service offering and value proposition for the T&C Technology team.

• Collaborate with Subject Matter Experts across the business to extract required knowledge

Must Have:

• Extensive Implementation / Support experience in SAP SuccessFactors Employee Central, Talent Management and Development.

• Extensive Data experience in SAP SF and HR IT, People Operations.

• Good working knowledge of ServiceNow HR Service Delivery Module and Employee Centre

• Moderate experience as a Human Resource business user, or another HR role.

• At least 3 implementations of SAP SuccessFactors working as a Talent Management (Performance and goals, Succession and Learning and Development) lead functional consultant.

• Understanding of the unified SuccessFactors solution and the touch points with other SF modules (e.g. Learning, Talent, Recruiting etc.).

• Experience in all aspects of SuccessFactors HCM implementation/Continuous Improvement including requirements gathering, fit or gap analysis, functional design development, user acceptance testing, training and deployment activities

• Experience on working with stakeholders on requirements and business process definition, Software Development/Systems Integration and Application Support

• Ability to document and present solutions using various methods (people facing, presentations, and demos)

• Knowledge of HR business process design and development

• Previous consulting experience working with global companies / Exposure to Internal project work

• Good analytical skills to help our stakeholders to find best solutions for their business requirements

• Good interpersonal skills, including strong verbal and written communication

• Able to work under pressure without any supervision, and a good team player

• Proven ability to work creatively and analytically in a problem-solving environment.

• Excellent leadership and interpersonal skills.

• Planning and coordinating of own and/or team's work activities to meet commitments and quality expectations.

• Strong communication skills (speaking, writing, listening)

• Excellent presentation, communication and negotiation skills

• Good knowledge of HCM concepts and HR processes

• Employee experience mindset and human centred design principles

Here's what you'll need:

Experience, Expertise and Certification's:

• SAP SuccessFactors Talent Management module

• SAP SuccessFactors Succession and Learning and Development

• SAP SuccessFactors Employee Central module a plus

• Clear understanding of the data elements and structures underlying