Minimum Degree Required (BQ) *: BE / B Tech / ME / M Tech / MBA / B.SC / B. Com / BBA
Required Field(s) of Study (BQ): Information Technology
Preferred Field(s) of Study: Information Technology
Minimum Year(s) of Experience (BQ) *: 6-10 years of experience
Certification(s) Preferred: SAP Solution Manager / SAP Cloud ALM
Preferred Knowledge/Skills *: SAP Solution Manager, SAP Basis
General skill set: SAP Technology
As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Use feedback and reflection to develop self-awareness, personal strengths and address development areas.
- Proven track record as an SME in chosen domain.
- Ability to come up with Client POC/POV for integrating/increasing adoption of emerging technologies like Generative AI.
- Mentor Junior resources within the team, conduct KSS and lessons learnt.
- Demonstrate critical thinking and the ability to bring order to unstructured problems.
- Ticket Quality and deliverables review. Status Reporting for the project.
- Adherence to SLAs, experience in incident management, change management and problem management.
- Seek and embrace opportunities which give exposure to different situations, environments and perspectives.
- Use straightforward communication, in a structured way, when influencing and connecting with others and able to read situations and modify behavior to build quality relationships.
- Uphold the firm's code of ethics and business conduct.
- Demonstrate leadership capabilities by working with clients directly and leading the engagement.
- Work in a team environment that includes client interactions, workstream management, and cross-team collaboration.
- Good Team player. Take up cross competency work and contribute to COE activities.
Strong Knowledge in:
- Strong hands-on experience in setup and configuration of ChaRM, Technical System Monitoring (RSLAF / OCC), ITSM, SLD, LMDB/MOPZ, Maintenance Planner required.
- Good experience in configuring SAP Solution Manager functionalities including Focused Run/Focused Insights, Solution Documentation, BPMON, Test Management and Best Practice Content.
- Proven experience collaborating with functional, technical, and extended teams to setup, configure and optimize SAP Solution Manager and/or SAP Cloud ALM functionality.
- Proficient in configuring SAP Cloud ALM for Requirement Management, Change and Deployment Management, Process Management, Project Management, Documentation Management, Task Management, Test Management, and Analytics.
- Partner with Functional, and Technical teams to configure & optimize SAP Solution Manager / Cloud ALM offerings.
- Serve as the subject matter expert for operational execution, troubleshooting, and support, including leading and participating in projects, minor/major releases, and reviewing system-related tickets for accuracy and priority.
- Flexibility to handle SAP Basis tasks and activities as necessary.
- Experience in managing SAP Operations including managed system set-up, technical system and job monitoring and alerting.
- Experience in Test Management with CBTA/ BPCA/ Scope & Effort Analyzer is an added plus.
- Deep expertise in any of the following areas is most preferred - Data Volume Management (DVM), SolDoc, CCLM, Business Process Monitoring, Focused Insights.
Preferred Skills:
- SAP Certification in Solution Manager and/or Cloud ALM.
- Configured SAP Solution Manager extensively in implementation or support projects.
- Knowledge of Focused Run, Focused Build or Focused Insights.
- ITIL 4 Foundation Certification.
