SAP Service Desk

We are excited to announce an opening for Engineer at AM GCC. Please find below the details of the role and its responsibilities. Skills Required: Debugging, SAP S4 HANA, S4 HANA, HANA, SAP ECC, ECC Experience Range: 2 - 4 years Job Description: We are seeking a highly skilled and experienced SAP Service Management to join our Centre of Excellence team. The ideal candidate will focus on run and maintain activities in our SAP Service Desk, ensuring the smooth operation and continuous improvement of our systems. This role requires a deep understanding of SAP tools, the ability to analyse complex topics, and the capability to mobilize resources across various domains as needed. The successful candidate will be responsible for delivering solutions based on agreed Service Level Agreements (SLAs). Mission: Run and Maintain Activities: Ensure the continuous and efficient operation of SAP systems, addressing any issues that arise promptly and effectively. Ticket Management: Utilize ticketing tools to manage and resolve incidents, service requests, and change requests within the agreed SLAs. Solution Delivery: Provide high-quality solutions and enhancements to the SAP systems, ensuring they meet business requirements and are delivered on time. Collaboration: Work closely with cross-functional teams, including IT and business units, to understand and address their needs. Documentation: Maintain comprehensive documentation of processes, configurations, and changes to the SAP system. Continuous Improvement: Identify opportunities for process improvements and system optimizations to enhance overall efficiency and effectiveness. Qualifications: We are not a Call Center but a real and polyvalent Service Desk! Experience: Minimum of 2-5 years of hands-on experience with SAP Service Desk. Technical Skills: Proficiency with ticketing tools such as SAP Solution Manager, ServiceNow, or JIRA. Strong understanding of SAP modules and functionalities. Strong understanding of reports (Ideally in SAP SAC). Mandatory: Proficiency in Experience with SAP S/4HANA and SAP ECC. Familiarity with SAP Solution Manager for monitoring and managing SAP environments. MS Office: Outlook, SharePoint and Teams. Preferred: Knowledge of ABAP programming for debugging and minor enhancements. Compliancy (SOx) understanding is very appreciated. Problem-Solving: Excellent analytical and problem-solving skills with the ability to troubleshoot and resolve complex issues. Communication: Strong verbal and written communication skills, with the ability to interact effectively with stakeholders at all levels. Leadership: Proven leadership skills with the ability to manage and motivate a team. Team Player: Ability to work collaboratively in a team environment and manage multiple priorities. Education: Bachelor's degree in information technology, Computer Science, or a related field is preferred. A Master's degree is a strong plus.