C
SAP Service Delivery Manager
C
SAP Service Delivery Manager
CapgeminiThis job is no longer accepting applications
Job Description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role
Your Role
- SAP Service Delivery Leadership – Lead SAP AMS engagements with ownership of service delivery, client management, and governance.
- Program & Operations Management – Manage program planning, issue/risk resolution, budgets, P&L, financial reporting, and delivery milestones.
- Client & Stakeholder Management – Act as the primary client-facing delivery lead, ensuring stakeholder alignment and service excellence.
- Agile Team Leadership – Lead multiple Scrum teams, mentor team members, and drive successful project execution using Agile/Scrum methodologies.
- Transformation & Continuous Improvement – Drive automation, operational efficiency, quality controls, process improvements, and SAP transformation initiatives.
- Overall Experience 9-12 Years needed.
- SAP Techno-Functional Expertise – Strong hands-on experience in SAP modules with ECC and S/4HANA exposure.
- SAP AMS & ITSM Experience – Minimum 5 years in SAP Application Management, including Incident, Problem, Change, and Request Management.
- Delivery & Financial Management – Experience with P&L ownership, budgeting, SOW creation, financial reporting, risk management, and program governance.
- Leadership & Agile Practices – Proven experience leading teams, stakeholder management, Agile/Scrum delivery; PMP/ITIL preferred, Scrum Master desirable.
- Automation & Service Excellence – Experience driving automation, transformation programs, operational improvements, and working with ServiceNow/ITSM tools.
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
More Info
Key Skills
Agile Scrum methodologies
SAP AMS
SOW creation
SAP Techno-Functional Expertise
ServiceNow ITSM tools
