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SAP Service Delivery Manager
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SAP Service Delivery Manager
CapgeminiThis job is no longer accepting applications
Job Description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the world's mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same.
Your Role
Your Role
- SAP Service Delivery Leadership – Lead SAP AMS engagements with ownership of service delivery, client management, and governance.
- Program & Operations Management – Manage program planning, issue/risk resolution, budgets, P&L, financial reporting, and delivery milestones.
- Client & Stakeholder Management – Act as the primary client-facing delivery lead, ensuring stakeholder alignment and service excellence.
- Agile Team Leadership – Lead multiple Scrum teams, mentor team members, and drive successful project execution using Agile/Scrum methodologies.
- Transformation & Continuous Improvement – Drive automation, operational efficiency, quality controls, process improvements, and SAP transformation initiatives.
- Overall Experience 9-12 Years needed.
- SAP Techno-Functional Expertise – Strong hands-on experience in SAP modules with ECC and S/4HANA exposure.
- SAP AMS & ITSM Experience – Minimum 5 years in SAP Application Management, including Incident, Problem, Change, and Request Management.
- Delivery & Financial Management – Experience with P&L ownership, budgeting, SOW creation, financial reporting, risk management, and program governance.
- Leadership & Agile Practices – Proven experience leading teams, stakeholder management, Agile/Scrum delivery; PMP/ITIL preferred, Scrum Master desirable.
- Automation & Service Excellence – Experience driving automation, transformation programs, operational improvements, and working with ServiceNow/ITSM tools.
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
More Info
Key Skills
SAP AMS
ServiceNow ITSM
SOW creation
