We want to shape the future with vision and innovation. Be part of it and develop your full potential!
As part of the global NTT DATA Group, one of the most successful IT service providers in the world, we specialize in value-added SAP solutions like NTT DATA Business Solutions. With over 16,000 employees in more than 30 countries, we design, implement, and develop custom-fit SAP solutions for our global customers.
Would you like to take the next step in your career and be part of our highly qualified team
Are you ready to break new ground
Position: SAP SD Lead/ Solution Architect
Experience: 10-15 Years
Location: Hyderabad, Bangalore, Chennai. Mumbai, Pune, Delhi
Summary of Role:
The consultant will serve as a key member of the Customer Success support team, delivering expert-level functional support and issue resolution for the SAP SD module across a diverse customer base. Operating remotely, the consultant will be responsible for maintaining high service standards, troubleshooting complex problems, and driving continuous improvement in SD-related processes. This role demands strong analytical skills, cross-functional collaboration, and the ability to translate business requirements into effective SAP solutions within a fast-paced, multi-customer environment.
Key Responsibilities:
- Provides day-to-day functional support for SAP SD within a managed services framework.
- This includes resolving incidents and service requests, configuration changes, supporting end users and testing and deploying fixes or enhancements
- Delivers 2nd/3rd line advisory services to UK-based customersmany with global operations. This includes providing process improvements, guiding customers in best practice, evaluating change requests and acting as a trusted advisor.
- Actively engages with customers to understand business requirements and translates them into SAP solutions.
- Problem-solving; uses own initiative to look for solutions and permanent fixes to recurring problems
- Collaborates with cross functional teams (MM, FI, ABAP, Basis) to troubleshoot and resolve complex issues
- Monitors SLAs and ensures timely resolution of tickets with high customer satisfaction.
- Manages own workload and tasks independently, maintaining high standards of quality, productivity, and utilization.
- Essential Skills & Experience:
- Minimum of 8 years hands on experience in SAP SD processes; with a proven track record supporting and configuring core Sales & Distribution processes
- Deep understanding of key SD functions: order management, pricing, billing, shipping, credit management
- Practical experience in both SAP ECC and S/4HANA environments, with the ability to navigate and support each confidently
- Specialist knowledge in niche SD areas, including:
- Rebates and Condition Contracts
- Inter-company process
- Advanced ATP and backorder processing
- International Trade
- Plants abroad
- Cross functional knowledge across FICO/ MM / PP / WM
- Working knowledge of sales-related IDocs, including setup, monitoring, and troubleshooting
- Takes ownership of SD solutions from initial analysis and design through to implementation, testing, and support
- Able to explain proposed solutions clearly and logically to both technical SAP users and non-technical stakeholders
- Customer-facing troubleshooting and analysis skills, acting as a liaison between business users and technical teams
- Proven ability to work independently in a remote, fast paced environment
- Ability and willingness to learn new technologies and skills quickly
- Commitment to high-quality service delivery, consistently aiming for customer satisfaction and value creation
- Travel will be a maximum of 25%
