SAP Project Manager

Position Purpose

The SAP Project Manager is a critical role responsible for overseeing the planning, execution, and successful delivery of SAP (Systems, Applications, and Products in Data Processing) projects within a customer organisation. This role requires a deep understanding of SAP solutions, project management methodologies, and excellent leadership skills to ensure the efficient implementation of SAP systems that align with business goals and objectives.

• Solution leadership and delivery responsibility for assigned projects
• Supporting the presales team with project delivery scope definition and estimates
• Managing service delivery and project management which maintains profitability, adheres to NTT's internal project methodologies and generates customer satisfaction and business benefits
• Day to day management of resources for assigned projects
• Delivery and/or solution responsibility for any additionally allocated projects
• Contribute and liaise with the Project Management Office (PMO) as required

Leadership

• Develop relationships and connections with the target audience, stakeholders and business sponsors with the intention of future pacing our clients for follow on opportunities and a continuing programme of work
• Lead engagements and grow customer relationships and confidence via the Impact Framework, guiding customers to realise the delivered value
• Lead the team to achieve collaborative, positive outcomes as evidenced by peer feedback and project delivery success
• Manage project teams to their individual strengths and weaknesses
• Ability to think broadly when required to forecast, mitigate and solve resourcing challenges and team performance issues
• Provide thought leadership and generate intellectual capital for reuse

Business Performance

• Accountable for day-day operations of resourcing, scheduling, prioritisation and task coordination, meeting project milestones, objectives and deliverables within agreed timeframes and budgets
• Mitigate risk of resource utilisation, forecasting and budgeting via appropriate channels and processes and escalate potential negative impacts
• Provide detailed and accurate project financial tracking and reporting on project activity streams and overall project profitability inline with NTT's policies and procedures
• Deliver and exceed project gross margin targets by controlling scope change and supporting additional consulting solutions offered to customers and maximising consultant chargeable time and rates
• Adhere to business processes and project methodologies ensuring template, timesheet and billing compliance

Project Delivery

• Lead, direct and control project phases: workshops and meetings to ensure delivery of projects to scope, timeframe and budget
• Consult: to the customer directly and indirectly by providing targeted/strategic thought leadership and direction both within the project scope and more broadly
• Project Planning: Develop comprehensive project plans, outlining scope, objectives, timelines, resources, and deliverables. Collaborate with stakeholders to define project requirements and align them with business strategies.
• Resource Management: Identify and allocate necessary resources, including team members, external consultants, and budget, to ensure the project is properly staffed and funded.
• Stakeholder Communication: Establish clear communication channels with project stakeholders, including business leaders, IT teams, vendors, and end-users. Provide regular updates on project progress, milestones, and potential risks.
• Risk Management: Identify potential risks and issues that could impact project timelines or quality. Develop mitigation strategies and contingency plans to ensure smooth project execution.
• Budget Oversight: Monitor project budget and expenses, ensuring adherence to allocated funds. Implement cost control measures and manage project-related procurement activities.
• Quality Assurance: Define and enforce quality standards for SAP project deliverables. Conduct regular reviews and testing to ensure solutions meet functional and technical requirements.
• Change Management: Develop and execute change management strategies to facilitate user adoption of new SAP systems. Provide training and support to end-users during the transition.
• Vendor Management: Collaborate with external vendors and consultants to ensure their deliverables align with project goals and contractual agreements.
• Project Documentation: Maintain accurate and up-to-date project documentation, including project plans, status reports, risk registers, lessons learned and project closure acceptance document. Ensure knowledge transfer to support ongoing maintenance.
• Performance Evaluation: Monitor project team performance and provide constructive feedback. Conduct performance evaluations and address any skill gaps through training or resource adjustments.
• Conflict Resolution: Address conflicts or issues within the project team or among stakeholders in a proactive and diplomatic manner to maintain a positive working environment.
• Continuous Improvement: Identify opportunities to enhance project management processes and methodologies. Implement best practices and lessons learned from previous projects to improve future project outcomes.
• Provide input in the pre-sales process during bids including active involvement in key customer presentations and/or management of pre-sales activities
• Project estimation and costing: accuracy, detail and completeness. Critically assess and review estimates provided by the pre-sales delivery team

Relevant Experience

• Facilitation and advisory skills, to lead customer conversations and connect on an emotional level and unpack customers business and challenges
• Guide how the project will unfold. Collaboratively define and agree key decision points, potential roadblocks and risks, commercial contingency areas and what success looks like through

Objectives and Key Results

• Significant project management experience and project leadership (indicative min 10 years)
• Demonstrated experience in leading the delivery of consulting engagements to agreed outcomes
• Proven experience in delivery utilising standard project methodologies, eg: PMI PMBOK, SAP Activate, PRINCE2, ITIL etc
• Proven experience in Agile related projects and methodologies
• Project Management theory and understanding gained through training and hands on experience
• Demonstrated experience in managing high performing teams
• Demonstrated ability to deliver against multiple accountabilities
• A demonstrated commitment to fostering knowledge development and sharing
• Highly developed communication skills, both written and verbal
• Demonstrated experience relating to SAP SuccessFactors and SAP S4HANA Cloud (particularly Public Cloud)

Core Competencies

• Highly proficient to expert technical skills in solution line of focus
• Expert in stakeholder engagement
• Expert in communicating, presenting and engaging customers, working in partnership with them to execute relevant and valuable outcomes
• Expert consulting skills to successfully deliver consulting engagements
• Expert pre-sales efforts, resource estimating and quality assurance
• Expert project management skills - contributing to the definition of tasks, timelines and accountabilities for customer engagements
• Highly proficient team leadership skills - managing people to effect successful customer engagements or business outcomes whilst achieving optimal levels of engagement and performance
• Demonstrable ongoing development and awareness of industry and business process knowledge

Professional/Tertiary Qualifications

• Bachelor's degree in a relevant field (such as Information Technology, Business Administration, or Engineering). Master's degree is a plus.
• SAP CALM certification or equivalent is highly desirable.
• Extensive experience (typically 5+ years) in project management, particularly in SAP implementations and upgrades.
• In-depth knowledge of SAP solutions, modules, and integration processes.
• Proficiency in project management methodologies, tools, and software.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyse complex situations, solve problems, and make informed decisions.
• Excellent organizational skills and attention to detail.
• Change management and stakeholder engagement expertise.
• Budgeting and cost management capabilities.
• Conflict resolution and negotiation skills