SAP PO/CPI Support Engineer

Job Description:

• 4+ Experience in Development/Support in SAP PO
• Including 2 year of IT Experience in Development/Support in SAP CPI
• Experienced in SAP PO/CPI application technology in order work with an offshore team of monitoring analysts
• Experience in SAP PO Single Stack application technology
• Interfaces with technical and process teams & understand technical support requirements
• Frequent monitoring and reporting to the offshore team Key Performance Indicators (KPIs) based on Service Level Agreement (SLA's)

Essential Skills & Experience:

• Platform Expertise: Strong knowledge of SAP CPI, SAP BTP Integration Suite, API Management

• Technical Skills: Proficiency in XML, JSON, REST, SOAP, ODATA, Groovy/JavaScript, and Integration patterns.

This role includes, but is not limited to the following:

• Verify & trouble shooting interface failures

• Monitor application performance

• System outages and incident handling

• Monitor and follow-up open notifications and Incidents in ServiceNow

• Monitor shared mailbox for user requested action

• Provide customer support through global hotline phone calls

• System maintenance support on working hours (disruptive windows) and weekend maintenances (after pilot)

• On-call support during week Offs

• Follow documented escalation procedures

Soft Skill Requirements:

• Must speak, read, and write English fluently

• Able to articulate technical issues to a non-technical audience

• Able to interact with Offshore team