OCM – Program Communications Lead (S/4HANA Greenfield Implementation)
Role:
Program Communications Lead – Organizational Change Management (OCM)
Responsibilities:
- Lead end-to-end communication strategy for S/4HANA Greenfield transformation program
- Define and manage program-wide communication roadmap aligned with program milestones
- Drive executive communication and leadership messaging across stakeholders
- Establish communication governance, standards, and templates
- Ensure consistent and timely communication across all program workstreams
- Oversee communication channels including newsletters, townhalls, leadership updates
- Drive stakeholder engagement through targeted communication plans
- Support cutover and hypercare communication strategy
- Collaborate closely with Change Lead, Change Partners, and PMO
Key Responsibilities:
- Develop comprehensive communication strategy and plan
- Design and manage communication calendar across program lifecycle
- Create executive-level presentations, SteerCo decks, and leadership messaging
- Oversee development of communication artifacts (emails, newsletters, FAQs)
- Govern messaging consistency across global regions and teams
- Track communication effectiveness and engagement metrics
- Enable communication campaigns aligned with releases and deployments
- Mentor and guide communication support team members
- Provide updates to program governance and leadership forums
Requirements:
- 10+ years of experience with strong focus on OCM communications
- Proven experience leading communications for SAP S/4HANA programs
- Strong storytelling and executive communication skills
- Experience handling global stakeholder communication
- Ability to create leadership-ready content (SteerCo, CXO briefings)
- Experience in large transformation programs
- Familiarity with change frameworks (ADKAR/Prosci)
- Strong proficiency in MS Office (PowerPoint, Word) and collaboration tools
Project-Specific Requirements:
- Experience in S/4HANA Greenfield implementation programs
- Ability to manage communication across multiple releases/waves
- Experience with structured program governance communication
- Understanding of integration with training, readiness, and change activities
- Exposure to digital communication tools and platforms
- Experience in crisis communication and cutover messaging
Account Context:
- Large-scale SAP S/4HANA Greenfield transformation
- Multi-country rollout with diverse stakeholders
- High focus on clear, consistent program communication
- Executive-level stakeholder engagement and reporting
- Phased rollout and release-based implementation approach
- Close collaboration with PMO, Functional, and OCM teams
- Transition from legacy to S/4HANA environment
- Emphasis on communication effectiveness and adoption outcomes
