As bp transitions to an integrated energy company, we must adapt to a changing world and maintain driven performance. Bp's customers & products (C&P) business area is setting up a business and technology centre (BTC) in Pune, India. This will support the delivery of an enhanced customer experience and drive innovation by building global capabilities at scale, maximising technology, and developing deep expertise
. The BTC will be a core and connected part of our business, bringing together colleagues who report into their respective part of C&P, working together with other functions across bp. This is an exciting time to join bp and the customers & products BTC!
About The Role
Main purpose of this role is to play a leading role in O2C process improvement initiatives with a focus on customer experience and efficiency of process execution. The job holder will strive for functional excellence in the extended O2C process area by developing and securing the right system solutions (SAP backed), promoting end-to-end process consistency and build knowledge within the SAP user community.
Shift Timing: 1:30pm to 10:30pm IST
Key Responsibilities
- Develop SAP backed processes with a focus on automation, simplification, and standardisation.
- Translate business requirements (User Stories) into functional requirements working closely with Product Owners, Solution Design leads, offshore Technical Developers and Business SMEs to ensure the technical solution meets the Product Backlog Item acceptance criteria.
- Dive deeper and think beyond the norm to achieve end solutions which go beyond the perceived requirements.
- Develop scenario logic which both test design thinking and ensure best in class User Acceptance testing to ensure Cyber quality
- Works closely with the user community and BAU support team ensuring qualitative IT ticket requirements are captured, swift and high-quality solutions provided. Supports interventions and issues where required.
- Lead functional support for key users and help improve their end-to-end process knowledge and SAP skills.
- Drive standardisation of system solutions and processes throughout the EMEA SAP landscape.
- Develop process documentation.
- Develop detailed and high quality (operational lens) test plans.
- Lead SAP development deployments and management of change (testing, cutover planning, UAT & ELS support, training).
- Works together with multi-functional agile and local teams to drive continuous improvement.
- Acts as key partner/contributor to the O2C Community of Practice.
- Supports the Lubricants Digital aspirations by developing solutions that bring insight into the End-to-End supply chain enabling enhanced customer experience.
- Acts as one of the go to persons for SAP process and functional queries in the area of O2C.
- Carries out pulse checks with end users, checking in on process performance/alignment
Education
- Bachelor's degree or equivalent experience in Business Economics, Supply Chain or Information Technology
- SAP training modules with a preference in
- SAP O2C ECC + APO stock deployment/logistics condition scheduling
Experience
- 3 years + experience in similar business context on O2C processes and SAP based system landscape.
- Experienced in running fit-gap analysis, process design, SAP launch and support cycles.
- Experienced with business transformation projects and change management activities
- Preferably experienced in agile project delivery
- Skills & Competencies Ability to translate business requirements into process and technical specifications.
- Can do approach, operational and customer focused attitude.
- Agile project methodology skills.
- Problem solving and creative thinking.
- Ability to act independently in fast paced complex problem-solving environment
- Great teammate with active listening and effective communication skills.
- Sophisticated functional/process knowledge within the E2E O2C process area (SAP ECC/APO)
