Support operations in area of SAP Procure to Pay & Vendor Invoice mgmt. (VIM) on S4H.
Analyze incidents in detail. Prepare root cause analysis & solution to address issues.
Accountable for functional validation of CD/CI changes, Regression testing coverage, Integration testing & support project UAT defects, Hyper care period.
Drive critical incident calls from the functional perspective (P2P & VIM).
Support Application performance manager for topics requiring SAP functional expertise.
Business environment
Main Characteristics
Be part of an IT organization which has outsourced many of its activities to vendors.
Daily interaction within a virtual organization spread across Global Zones
Work in a fast moving & multi-cultural organization, serving the internal customers with a high degree of professionalism.
Ability to proceed with quick analysis and decision making, reacting fast to changes while cooperating with different partners
Be confronted with a complex & fragmented IT landscape incorporating various technologies
Key contacts: (internal - external)
Internal: IT Performance Managers, IT Project Managers, ABI Business stakeholders
External:
Accountabilities
Key Accountabilities
Responsible for incident analysis and resolution related to Procure to Pay & VIM process in S4H.
Work with business teams to understand the issue & to provide timely resolution.
Own the IT Operations for the said process to ensure no business impact due to Incidents.
Provide detailed Root cause analysis. Clearly define corrective & preventive actions.
Follow ITSM process in resolving incidents & adhering to SLAs.
Create problem tickets & features to implement solutions/GAPs identified from Incident analysis.
Work with product teams to prioritize features as per the business urgency.
Own the end to end resolution of incidents while working with technical & integration teams.
Execute work arounds to manage crisis situations.
Review the FD, TD documents, test scripts. Participate in KT sessions.
Retain knowledge of SAP P2P & VIM processes within IT Operations.
Participate in functional validations & testing as part of upgrade projects/planned maintenance down time.
Support driving the UAT, Key user training & Hyper cares for the new roll outs.
Qualifications and Technical competencies required
Education
University degree level or equal by experience, combining Information Technology and Business management
Experience & Technical Competencies
8-10 Years of experience in SAP P2P & VIM with focus in AMS/Application support projects.
Expertise in S4H P2P- Procurement master data, Pricing, Source determination, Contracts/Schedule agreements, PR & PO release strategy, Inter/Intra company stock transfer with clarity on transfer of risk & stock in transit reporting.
Special procurement- Subcon, Consignment, Service entry.
Various types of physical inventor processes, split valuation & custom goods mvytype.
Expertise in VIM- Hands on experience in VIM Invoice archiving process, validation rules, definition of DP documents, field selection, Process types & Business rules.
Experience in handling incidents & changes in the area of SAP VIM.
Strong integration knowledge of P2P-VIM with R2R, TM, Logistics & MDM processes.
Candidate should have strong SPRO configuration, Business process & master data understanding to support IT operations.
Exposure to global application in an integrated environment. Understanding of custom solutions, workflow approvals, BRF+, Basis ABAP Debug from functional perspective.
Experience in Incident management involving complex integrated system landscape.
Good understanding of SAP Fiori usage for running business processes in S4H.
Experience working on change & problem management. Usage of SNOW, Azure Devops, solution manager for u
Behavioural competencies
Ownership to drive results and strive for excellence
Excellent communication and writing skills
Strong interpersonal skill, including team spirit, communication, motivation, adherence to deadlines & self-discipline
Able to act in a multi-national, inter-cultural environment.
Structured problem-solving skills & focus during crisis situations.
Language Skills
English (Fluent: ability to clearly address various levels of management and handle problematic situations in writing and in oral)
