SAP Lead

We are seeking a highly experienced and hands-on SAP Lead to head our Business Applications landscape, including SAP S/4HANA, Point of sale, CRM and other enterprise systems. The role will lead a team of 6–10 members and be responsible for end-to-end ERP governance, SAP process optimization (FICO/MM/SD), vendor coordination, new development initiatives, and integration management across retail operations. The ideal candidate must have completed 1–2 full-cycle SAP implementations and possess strong expertise in SAP S/4HANA configuration (CBC), particularly across MM, SD, and FICO modules.

Key Responsibilities

1. Leadership & Governance

● Lead and manage a team of 6–10 ERP/POS support and functional consultants.

● Define ERP and application strategy aligned with business objectives.

● Act as a single point of accountability for SAP, POS, CRM, and integrated applications.

● Establish governance framework, SLA management, and performance KPIs.

2. SAP S/4HANA (Core Responsibility)

● Lead configuration and optimization of:

▪ FICO (Finance & Controlling)

▪ MM (Materials Management)

▪ SD (Sales & Distribution)

● Knowledge and involvement in:

▪ CBC (Central Business Configuration) setup and changes

▪ Business process design and re-engineering

▪ Integration between modules

● Drive enhancements, testing, and rollout activities.

● Ensure compliance with SAP best practices.

● Lead at least 1–2 full-cycle SAP implementations (Design → Build → Test → Deploy → Hypercare).

3. POS & Retail Systems

● Oversee Wondersoft POS support and issue resolution.

● Manage POS integration with SAP and other systems.

● Coordinate with vendor for:

▪ Custom development

▪ Enhancements

▪ Bug fixes

▪ Version upgrades

● Monitor sales billing, stock transfer, and reconciliation flows

4. Vendor & Partner Management

● Manage SAP partners, POS vendors, CRM vendors, and third-party system providers.

● Define scope, timelines, and deliverables for new developments.

● Evaluate and onboard new technology partners when required.

● Negotiate contracts and ensure SLA adherence.

5. CRM & Other Business Applications

● Oversee CRM implementation and optimization (B2B/B2C flows).

● Ensure integration between CRM, SAP, POS, and analytics platforms.

● Support business teams with reporting, dashboards, and automation.

● Drive adoption of digital tools across departments.

6. Integration & Process Optimization

● Ensure seamless data flow between:

▪ SAP

▪ POS

▪ CRM

▪ Planning & allocation systems

▪ Third-party integrations

● Identify process gaps and recommend system-driven improvements.

● Lead API/integration architecture discussions with internal and external teams.

Required Experience

● 10–15+ years of ERP experience, with at least:

▪ 6+ years in SAP MM/SD/FICO

▪ 3+ years in SAP S/4HANA Preferably in Public Cloud

● Completed 1–2 full-cycle SAP implementations (mandatory).

● Knowledge in CBC (Central Business Configuration).

● Strong functional knowledge of:

▪ Retail processes ▪ Inventory management

▪ Procurement cycle (PR → PO → GRN → Invoice)

▪ Sales cycle & revenue recognition

▪ Financial closing processes

● Experience handling POS systems

● Experience managing CRM platforms