Job Description

SAP CRM Techno-Functional Consultant – IS Utilities

Experience: 5+ Years

Location: Mumbai

Work Mode: Work From Office (WFO)

Job Summary

We are looking for an experienced SAP CRM Techno-Functional Consultant with expertise in SAP CRM WebUI, ABAP development, CRM Middleware, and SAP IS-Utilities. The role involves designing, developing, integrating, and supporting SAP CRM solutions for customer service and utility business processes.

Key Responsibilities

Develop and enhance SAP CRM WebUI applications using BSP components and configuration.
Provide techno-functional support for SAP CRM in the SAP IS-Utilities environment.
Develop custom solutions using ABAP, including enhancements, BADIs, user exits, and reports.
Configure and support SAP CRM Middleware for integration with SAP IS-U, SAP ECC, and SAP S/4HANA.
Implement and support REST API/Web Service integrations with external systems.
Configure and support SAP CRM Contact Center and CTI integrations.
Troubleshoot CRM WebUI, middleware queues, BDOCs, and replication issues.
Collaborate with functional teams to deliver technical solutions based on business requirements.
Support testing, defect resolution, production deployment, and technical documentation.

Required Skills

Strong experience in SAP CRM Technical Architecture.
Hands-on experience with SAP CRM WebUI (BSP Development).
Good experience in ABAP development within SAP CRM.
Expertise in SAP CRM Middleware, BDOCs, queues, and data replication.
Experience with REST APIs, Web Services, and SAP Gateway/OData.
Knowledge of SAP CRM Contact Center and CTI integrations.
Experience with enhancements, BADIs, user exits, and CRM events.

Functional Skills

Understanding of SAP CRM business processes and customer service management.
Experience in SAP IS-Utilities projects.
Knowledge of customer interactions, service requests, and utility customer lifecycle management.

Preferred Skills