Qualifications: Master's degree in Business Administration or HR, Computer Science, IT, or related field.
Preferred: Global SAP Certification in HCM
Experience
- 1 - 3 Years in SAP HCM support.
We are looking for an SAP HCM L1 Support Executive to join our team in Kochi. The ideal candidate will provide first-level support for SAP Human Capital Management modules, assist users with issue resolution, and ensure smooth HR operations. This role requires a detail-oriented professional with strong analytical and communication skills.
Main Responsibility
- Attend end user inquiries/issues through Phone, chat, and email.
- Responsible for triaging tickets from end user and then prioritizing tickets.
- Actively identify the root cause of issues and prescribe solutions or alternatives to resolve it.
- Escalation of unresolved issues to L2 Support Team.
- Take ownership of issues reported and see problems through to resolution.
- Liaison between cross functional team and end users.
- Build sustainable relationships and engage end users by taking the extra mile.
- Ensure KPIs are met consistently to achieve customer experience excellence.
Required Skills & Qualifications
- Strong understanding of SAP HCM functionalities and HR processes.
- Ability to troubleshoot basic SAP errors and guide users effectively.
- Good communication, analytical, and problem solving skills.
- Willingness to work in a fast-paced environment and handle multiple queries.
