Location :- Tech-M Office, Electronic City, Bangalore
Work Mode :- 5 days Work from Office in a week.
Shifts (If any):- Rotational Shift (Night shifts included) with Monthly Rosters
SAP Global Trade Services:SAP GTS
As part of SAP Product Support, you will be working on supporting our customers who are using SAP GTS Edition for HANA and S/4 HANA (with International Trade). Primarily, you would be handling their issues related to compliance, customs, risk and intrastat reporting and their configurations with many more tasks as below:
- Analyze and resolve customer issues
- Perform root cause analysis and provide solutions for customer problems
- Provide direct technical assistance for customers via our Customer Service System
(ABAP debugging, Fiori analysis, verifying complex customizing)
- Work effectively with colleagues and customers from all around the world
- Recommend known technical solutions and develop workarounds for corrective action
- Extend the internal and external Knowledge Base
- Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
SKILLS REQUIRED
- Experience in Global Trade Logistics, SAP S/4HANA and Fiori apps.
- Experience with SAP ERP Systems and International Trade.
- ABAP Programming skills
- Strong problem solving, organizational, and analytical skills
- Proven ability to manage multiple tasks or projects with changing priorities. Enjoys and thrives on performing multiple tasks and responsibilities at once
- Knowledge of logistics and production processes is an advantage
- Strong ability to capture a complete and accurate problem/symptom description of reported issues
- Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
- Exceptional written and oral communication skills. Strong ability to listen to and work with customers in real-time to resolve issues
- Can do attitude and team player
PREFERED QUALIFICATIONS
- Pursuing Bachelor's Degree or Master's degree in Computer Science, Software Engineering, or any Engineering discipline.
- Any prior experience in Support, Consulting, or IT will be preferred.
