SAP GTS Consultant

Location :- Tech-M Office, Electronic City, Bangalore

Work Mode :- 5 days Work from Office in a week.

Shifts (If any):- Rotational Shift (Night shifts included) with Monthly Rosters

SAP Global Trade Services:SAP GTS

As part of SAP Product Support, you will be working on supporting our customers who are using SAP GTS Edition for HANA and S/4 HANA (with International Trade). Primarily, you would be handling their issues related to compliance, customs, risk and intrastat reporting and their configurations with many more tasks as below:

• Analyze and resolve customer issues
• Perform root cause analysis and provide solutions for customer problems
• Provide direct technical assistance for customers via our Customer Service System

(ABAP debugging, Fiori analysis, verifying complex customizing)

• Work effectively with colleagues and customers from all around the world
• Recommend known technical solutions and develop workarounds for corrective action
• Extend the internal and external Knowledge Base
• Act as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.

SKILLS REQUIRED

• Experience in Global Trade Logistics, SAP S/4HANA and Fiori apps.
• Experience with SAP ERP Systems and International Trade.
• ABAP Programming skills
• Strong problem solving, organizational, and analytical skills
• Proven ability to manage multiple tasks or projects with changing priorities. Enjoys and thrives on performing multiple tasks and responsibilities at once
• Knowledge of logistics and production processes is an advantage
• Strong ability to capture a complete and accurate problem/symptom description of reported issues
• Ability to successfully troubleshoot and narrow down reported issues, identify root causes, and find creative solutions to effectively address customer concerns.
• Exceptional written and oral communication skills. Strong ability to listen to and work with customers in real-time to resolve issues
• Can do attitude and team player

PREFERED QUALIFICATIONS

• Pursuing Bachelor's Degree or Master's degree in Computer Science, Software Engineering, or any Engineering discipline.
• Any prior experience in Support, Consulting, or IT will be preferred.