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Required Skills:
• Strong experience with leading FSM platforms (e.g., Salesforce Field Service, ServiceNow FSM, Oracle FSM)
• Expertise in:
o Scheduling & dispatch optimization
o Work order management
o Mobile workforce enablement
• Integration experience (REST/SOAP APIs, middleware tools)
• Knowledge of cloud platforms and architecture
• Strong problem-solving and analytical skills
• Excellent communication and stakeholder management
Preferred Qualifications
• Certifications in FSM platforms (Platinum/Advanced level preferred)
• Experience with AI/ML in service operations
• Exposure to industries like Telecom, Utilities, Manufacturing, or Healthcare
• Agile/Scrum methodology experience
Key Responsibilities
• Lead end-to-end implementation of FSM solutions (design, configuration, deployment, and support)
• Work closely with business stakeholders to gather and translate requirements into scalable FSM solutions
• Architect complex FSM workflows including scheduling, dispatch, mobility, and service lifecycle management
• Provide expertise in Platinum-level FSM capabilities such as:
o AI-driven scheduling & optimization
o Predictive maintenance
o IoT integration
Siera IT Services Pvt Ltd is a leading IT Services company and "SAP Eco Partner" located in Hyderabad, India. We have expertise in SAP development and implementation services that help the clientele by providing round the clock support and services. We serve each customer equally regardless of size of the organisation or the size of the project. In our well organised setup we value customer satisfaction as the most important metric to success and client’s interest as unmatched linchpin.
Job ID: 147155681
