About the Role
We are looking for a Senior SAP CS Consultant with strong experience in Service Module transformation within a Fiori environment. This role involves designing and implementing new service models, handling return processes, and guiding architecture decisions for a global rollout.
Key Responsibilities
- Lead transformation of SAP Customer Service Modules into Fiori-based solutions.
- Handle return process workflows and ensure compliance with regulatory requirements.
- Provide knowledge transfer and create blueprints for multiple countries.
- Collaborate with project teams and stakeholders across subsidiaries (India being a major hub).
- Offer guidance on architecture and integration strategies.
- Support go-live planning and subsequent rollouts.
Skills & Experience
- Extensive experience with SAP Customer Service module and Fiori applications.
- Background in medical devices, pharma, or regulated industries preferred.
- Proven track record in service model transformation projects.
- Ability to manage knowledge transfer and blueprinting activities.
- Strong communication and stakeholder engagement skills.
