Sap Customer Relationship Management Consultant

Job Role- SAP Customer Relationship Management (CRM)

Location- Kolkata

Total IT Experience: 7 to 13 Years

Interview Mode: Virtual (MS Teams)

Job Summar

yWe are seeking an experienced SAP CRM Service Consultant to implement, configure, and support SAP CRM Service solutions. The candidate will work closely with business stakeholders to analyze service management requirements, optimize customer service processes, and deliver effective SAP CRM Service solutions. The role involves configuration, integration, testing, user training, and production support to ensure seamless service operations and enhanced customer satisfaction

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Key Responsibiliti

• esAnalyze business requirements and translate them into SAP CRM Service solution
• s.Configure and customize SAP CRM Service functionalities, includin
• g:Service Reques
• tsService Orde
• rsService Contrac
• tsComplaints & Returns Manageme
• ntInstalled Base Manageme
• ntWarranty Manageme
• ntImplement and maintain service process workflows and business rule
• s.Integrate SAP CRM Service with SAP ECC, SAP S/4HANA, SAP CS, and other third-party application

s.
Required Skills & Qualificati

• onsBachelor's degree in computer science, Information Technology, Engineering, or related fie
• ld.5+ years of experience in SAP CRM Service implementation and support projec
• ts.Strong knowledge
• of:SAP CRM Service Mod
• uleService Request Managem
• entService Order Process
• ingInstalled Base & Warranty Managem
• entMaster Data Managem
• entCRM Middlew
• areExperience in SAP CRM integration with ECC/S4HA
• NA.Understanding of SAP CRM Web UI configurati