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Experience
5 to 8 Years
Skill Set Required
5 to 8 years of experience as SAP CS/SD Consultant (Customer Service)
Expertise in SD (Sales & Distribution) integration
Experience with iDoc, Proxy, SAP PI/PO for external system integrations
Knowledge of Quotations, Sales Orders, Contracts (Value & Quantity)
Familiarity with Service Orders, Time & Material, Fixed Price Projects, Repairs processes
Experience in Timesheet, Cost Booking, Resource-Related Billing
Integration knowledge across CS, SD, FICO, MM, PS modules
Roles & Responsibilities
Translate business requirements, processes, and designs into well-documented system designs aligned with the global business process template.
Perform business coordination, requirement gathering, fit/gap analysis, design, functional specification preparation, testing, and support.
Apply strong knowledge of testing strategies and methodologies, and execute unit, integration, and user acceptance testing (UAT).
Provide application support and manage SLA, CHR delivery processes, and SAP project implementation activities to meet customer requirements.
Ensure tickets are properly analyzed, responded to, fixed, tested, and closed; support includes functional analysis, feedback, and recommendations.
Coordinate with regional/local support teams and testing factory to ensure proper execution of release validation processes.
Analyze, challenge, and validate functional recommendations and actions within the assigned area.
Contribute to reviewing, validating, and specifying core bugs and enhancements, and participate in testing and validation activities.
Work on interfaces like iDoc, Proxy, and integrate external platforms using SAP PI/PO.
Configure and manage quotations, sales orders, contracts, service orders, and project functionalities in alignment with business processes.
Manage timesheet, cost booking, and resource-related billing processes, ensuring accurate integration across CS, SD, FICO, MM, and PS modules.
Job ID: 145581073
Skills:
Sap Cs
Skills:
Build Automation, configuration management, Sap Cs, SAP Customer Service, integration between SM
Skills:
Org. Structure CS Master Data, Supporting Doc. Types for Service Pricing, Warranty Claim Management - Customer Claim Processing, Warranty Claim Management - Supplier Recovery Processing, Solution Manager, In-House Repair 3XK, Business Process Requirement GAPs and Analysis, Interaction Center Service Request Management, Preventive Maintenance Service, RICEF-W Objects, SAP CS Customer Service module, Recurring Services, S4 Certification, Service Order Management, Service Monitoring and Analytics, Service Contract Management, Corrective Maintenance Service
Skills:
Supporting Doc. Types for Service Pricing, Org. Structure, Warranty Claim Management - Supplier Recovery Processing, Warranty Claim Management - Customer Claim Processing, Solution Manager, Interaction Center Service Request Management, Recurring Services, Service Order Management, In-House Repair 3XK, Service Monitoring and Analytics, CS Master Data, Corrective Maintenance Service, Business Process Requirement GAPs and Analysis, RICEF-W Objects, Preventive Maintenance Service, S4 Certification, Service Contract Management, SAP CS Customer Service module
Skills:
embedded analytics , service orders , leanix , Sap Cs, Abap, Unit Testing, Uat, Sap Sd, Service Contracts, Data migration validation, Service Notifications, Warranties, SAP S 4HANA, Pricing and Condition Techniques, Business Partner BP, ECC to S 4HANA conversions, Credit Management, CPI middleware, Sales Order Management, Signavio, SAP Activate methodology, Delivery Shipping and Billing, SIT test cases, Resource-related billing, Fiori apps, RICEFW objects
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