SAP CRM Functional Consultant

Pradeepit Consulting Services is actively seeking an experienced SAP CRM Functional Consultant specializing in Application Support Management for our client. In this role, you will provide crucial ongoing application support, maintenance, and request fulfillment for SAP CRM systems. You'll work closely with business users to understand their needs, ensuring the CRM application remains reliable, secure, and aligned with business goals.

Key Responsibilities

• Application Support & Management: Provide day-to-day support for SAP CRM users, addressing and resolving issues, incidents, and service requests promptly. This includes incident management to ensure timely resolution and communication.
• Problem Resolution: Investigate root causes of recurring issues and implement preventive measures to minimize system disruptions.
• User Empowerment: Offer training and guidance to users to assist them during incident management.
• System Monitoring: Continuously monitor system performance, identifying and addressing bottlenecks or slowdowns.
• Documentation: Maintain comprehensive documentation of system configurations, support processes, and issue resolutions.
• Functional Expertise: Apply strong functional experience in SAP Sales and Service modules.
• Middleware & Frameworks: Leverage good experience in CRM Middleware, BDOCs, and IDOCs. Possess a solid understanding of the one-order framework.
• Background Processes: Utilize experience in background job processes and job error analysis.
• Configuration: Demonstrate understanding and experience in SAP CRM base configurations such as transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination, and related CRM customizing.
• Architecture: Exhibit proficiency in MVC and WebUI Architecture.

Skills

• Strong functional experience in SAP Sales and Service module.
• Good experience with CRM Middleware, BDOCs, and IDOCs.
• Proficiency in background job processes and error analysis.
• Solid understanding of the one-order framework.
• Experience in SAP CRM base configurations (transaction profiles, status profiles, business roles, WebUI customizing, action profiles, organizational determination).
• Proficient in MVC and WebUI Architecture.
• Ability to provide day-to-day application support, manage incidents, and conduct problem management.
• Skilled in user training and system monitoring.
• Aptitude for maintaining comprehensive documentation.
• Willingness to work in rotational shifts, including weekends.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an SAP CRM Consultant in an application support role.
• SAP CRM certification, SAP C4C, or ITIL (Information Technology Infrastructure Library) certifications are additional assets.