SAP CRM/CMM Functional

The following job opening is with Lorhan IT Services.

Lorhan caters to the needs of 120+ active customers across APAC, MENA, AnZ, and USA by providing solutions and services in application development, system integration, and managed services. Lorhan solutions in digital and SAP were incrementally built last+ 20 years. Our core strengths come from many years of experience in developing & delivering SAP Digital Core and Digital Transformation Services. Enterprises today are always looking to improve their current business processes for improved ROI and efficiency, Lorhan addresses these ever-changing business needs by offering robust solutions that help customers increase operational efficiencies.

Employment Equality:

At Lorhan, we believe in diversity, equity, and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran, or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture, which firmly establishes those disciplines as critical to the success of our customers and company.

Job Summary:

SAP CRM/CMM Functional Consultant As an SAP CRM/CMM Functional Consultant, you will be responsible for designing, configuring, and supporting SAP S/4HANA Customer Management Solutions. You'll work closely with business stakeholders to enhance customer engagement across sales, service, and marketing channels, ensuring seamless integration with other SAP modules and systems.

Location : Dubai

Key Responsibilities

1. Requirement Gathering and Analysis. Conduct workshops with business users to understand CRM/CMM-related processes and goals. Analyze customer interaction workflows and document functional requirements.

2.System Configuration and Customization. Configure SAP CRM/CMM modules to align with business needs. Customize UI components, partner functions, and interaction centers.

3. Implementation and Integration. Lead SAP CRM implementations, including middleware setup and data migration. Integrate CMM with S4HANA modules (SD, MM, FI), SAP BW, and third-party systems.

4. Testing and Validation. Develop test scenarios and scripts for CRM/CMM transactions and workflows. Facilitate user acceptance testing (UAT) and resolve functional issues.

5. Training and Documentation. Create user guides and training materials for CRM/CMM processes. Conduct training sessions for end users and support teams.

6. Support and Maintenance. Provide ongoing support for CRM/CMM applications, including troubleshooting and enhancements. Monitor system performance and apply patches or upgrades as needed.

Qualifications

• Bachelor's degree in computer science, Information Systems, or related field.

• SAP CRM certification is a plus (e.g., SAP Certified Application Associate – CRM).

• 8+ years of experience in SAP CRM implementation and support.

• Strong understanding of CRM processes: lead-to-order, service request management, campaign execution.

• Proficient in SAP CRM configuration, including middleware and Web UI.

• Excellent analytical, problem-solving, and communication skill